Lizzy Cupples

Experience

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  DRR, LLC

  Apr 2008 - Aug 2008

  Office Manager

  • Accounts Receivable and Accounts Payable• Purchase of Office Supplies and other items for the business• Keep track of employee time cards

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  Brigham Young University

  Aug 2008 - Dec 2008

  Special Events Usher

  • Help patrons to find their seats• Help patrons with disabilities to find appropriate seats• Keep aisles and walkways clear by asking patrons to return to their seats

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  Brigham Young University- J. Reuben Clark Law School

  Dec 2008 - Apr 2009

  Career Services Receptionist

  • Greeted, hosted, and assisted student and alumni guests• Planned and hosted alumni events for over 300 participants at the J. Reuben Clark Law Society Conference and General Conference Reception• Aided graduating law students in locating employment through managing a dynamic Intercollegiate Job Bank that included over 100 schools

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  Plantation Resort

  May 2009 - Aug 2009

  Recreation Intern

  • Facilitated resort accounts on Facebook, Twitter, and Blogger to build a sense of personal ownership among timeshare property owners • Trained 10 employees on effective use of social networking.• Organized and continually evaluated two weekly special events to improve guests’ experiences by receiving direct verbal and written feedback • Worked directly with the Vice President on special weekly projects to improve guest experience including redesigning guest information packets• Provided a high level of guest customer service by providing information about the resort and surrounding area Show less

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  Brigham Young University

  Aug 2009 - Dec 2010

  Athletics Marketing Assistant

  • Built fan base with innovative promotional events, including booths in the student center and player appearances in the community• Boosted attendance at women’s basketball by 25% by developing promotions in cooperation with community recreation departments• Created memorable experiences by coordinating various groups contributing to in-game entertainment (cheerleaders, band, etc.)• Increased student and community awareness of events with Facebook groups for athletic teams• Reduced email to supervisors in half by creating a staff management system to administer job assignments to staff and interns Show less

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  Brigham Young University- Charles Redd Center for Western Studies

  Sept 2009 - Apr 2010

  Oral History Interviewer

  • Developed the question bank for the interviewing process• Conducted in-home interviews with host families on the effect of the Indian Placement Program• Participated in focus group with other interviewers to determine what we learned and share experiences

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  Brigham Young University Student Service Association

  Jun 2010 - Dec 2010

  Executive Director

  • Recruited, trained, and managed six program directors• Conducted in-depth research of the opinions and values of the student body• Organized honor themed events and delivery of promotional items to build a presence on campus

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  LDS Employment Resource Services

  Jan 2011 - Apr 2011

  Small Business Development Intern

  • Taught self-employment workshop to over 60 participants• Advised 30 small business owners in starting or developing their business• Designed workshop on the basics of accounting and financial analysis• Mentored 20 first year students in BYU-Idaho's Pathways International program

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  Hale Centre Theatre Arizona

  Sept 2011 - Apr 2013

  • Providing training and coordinated the scheduling for the theatre’s frontline staff of 30 employees• Arrange theatre’s rehearsal and performance calendar for 10 yearly productions to ensure availability of rehearsalspaces necessary• Monitoring inventory and ordering of all theatre supplies (office supplies, concessions items, props, etc)• Create weekly, monthly, and run-of-show reports to track attendance and ticket sales • Built relationships with over 150 different community groups to increase tickets sales and facilitate timely order processing• Organize theatre participation in community events and man booths designed to introduce community to season offerings• Collaborate with operations manager and owner on theatre improvement projects, including a new season ticket ordering and tracking system that increased season ticket holders by 94% • Implemented a company-wide recycling program • Created a season ticket holder loyalty program to provide guests with vouchers and discounted tickets to bring newpotential customers to experience the theatre• Schedule and conduct theatre tours for local chapters of youth-serving agencies

  • Box Office Manager

    Nov 2012 - Apr 2013

  • Group Sales Manager / Executive Assistant

    Dec 2011 - Apr 2013

  • Box Office Associate

    Sept 2011 - Dec 2011
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  Window Rock Mortgage

  Apr 2013 - Jun 2013

  Executive Assistant

  • Coordinated all aspects of company move • Managed correspondence and timing of the rebranding of the company• Ensures the overall smooth operation of the department by answering incoming phone calls, receiving and routing mail and other deliveries, coordination of payroll, maintaining appropriate inventory levels

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  Apple

  Jul 2013 - Jul 2014

  AppleCare Technical Support Advisor

  • Provide technical support solutions to customers. Customer satisfaction ratings of 98.21% in 2014Q3• Creatively resolve customers concerns with 93.33% issue resolution• Developed trainings on enriching the customer experience to present to my team in a weekly meeting and in one-ononetraining sessions• 2014 AppleCare Excellence Award recipient

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  Apple

  Nov 2014 - Aug 2019

  • Recognized for excellence in promptly responding to customers and finding creative solutions to their concerns• Demonstrated expertise in troubleshooting MacOS, iCloud, iOS, WatchOS, and Windows systems • Creates detailed bug reports and gathers device logs from customer to send to engineering teams• Participated in MacOS and iOS beta programs to provide feedback to engineering teams before public release• Working with manager to build up leadership skills including: leading team meeting on several occasions, learning management tools, processes, and procedures, and providing quality feedback Show less

  • AppleCare Senior Advisor

    Jul 2014 - Aug 2019

  • AppleCare Retail Rotation

    Nov 2014 - Dec 2014
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  ActiveG

  Jan 2020 - Jul 2021

  Project Manager

  • Coordinated weekly meetings with clients and send out follow-up emails• Created and manage project plans with MS Project and MS Azure Boards• Built custom data assessment tool for gathering information from clients• Built multi-level classifications for airfield lighting in IBM’s Maximo application• Participated in trainings on Maximo Spatial• Configured geospatial data mapping integrations

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  NORTHERN LIGHTS DENTAL ANESTHESIA, LLC

  Jul 2021 - Aug 2022

  Billing Manager

  • Manage patient information database• Submit claims to Medicaid and private insurance companies

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  Data Sortcery

  Oct 2022 - now

  Business Owner