Jad Melhem

Experience

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  Huawei

  Jan 2015 - Jan 2021

  • Developed and presented new opportunities based on market research analysis including competitor analysis.• Coordinated strategic decision making for crisis-induced opportunities through a business model adaptation response. • Led the seamless processing of master bidding, contracts, and modifications, ensuring accuracy and compliance with organizational standards.• Identified and addressed client pain points to proactively generate leads and transform them into viable projects.• Created and tracked leads and opportunities derived from client needs, fostering a proactive approach to business development.• Reviewed customer RFx requests, initiating and managing amendments for existing contracts.• Developed High-Level Designs (HLD) and configurations tailored to provide optimal solutions that align with RFx specifications and cost-effectiveness.• Collaborated effectively with the account team, ensuring a clear understanding of the client's needs and aligning strategies for successful project execution. Show less • Organized and supported the work with team members while constantly monitoring and delivering value.• Spearhead the deployment of new wireless base stations, overseeing the entire implementation process from planning to execution.• Collaborated with cross-functional teams to ensure the smooth integration of associated equipment into the operational network.• Took hands-on approach in troubleshooting and resolving faults and alarms that may arise during the deployment phase.• Monitored and analyzed network performance metrics to identify potential issues and implement preemptive solutions.• Conducted thorough testing and validation of the deployed infrastructure to ensure adherence to project specifications and industry standards.• Implemented continuous improvement initiatives to enhance overall system performance.• Maintained detailed documentation of project activities, configurations, and troubleshooting procedures.• Acted as the NOC owner for both Implementation and Service, taking charge during outages to ensure swift resolution. Show less

  • Sales Engineer

    Jan 2018 - Jan 2021

  • Technical Engineer

    Jan 2015 - Jan 2018
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  MasTec

  Jun 2021 - Dec 2023

  Field Service Manager

  • Coordinate with the team to identify relevant innovative sustainable solutions to overcome any challenges• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.• Manage and lead a group of field service employees, providing guidance, support, and fostering a collaborative team environment. Provide an environment conducive for personal growth.• Delegate tasks efficiently to ensure the smooth execution of operations. • Oversee day-to-day operations at various sites, ensuring adherence to safety protocols, quality standards, and project timelines.• Work closely with the warehouse team to coordinate the availability and delivery of necessary items for field operations.• Optimize resource allocation, including personnel, equipment, and materials, to maximize efficiency and cost-effectiveness.• Generate regular reports for management on the performance and efficiency of field service operations. Show less

• 

  Computer Information Systems (CIS)

  Apr 2024 - now

  Presales Solutions Consultant

  Pre-Sales Consultant for Huawei Products:• Communicate with stakeholders to prepare offers • Develop technical solutions for business networking, storage, and IT • Preparing all technical submission files as Tender's response• Attend Huawei trainings to enhance product and technology awareness