Carma Spitzer

Experience

• 

  Norwest Bank

  Jan 1990 - Jan 1996

  Public Funds Administrator

  Responsible for the daily operations of the IJIT, IPAIT and ISLLC public funds within the Trust Department.

• 

  Principal Financial Group

  Jan 1996 - now

  In my role as a Product Manager 2 at the Principal Financial Group, I am excited to leverage my Enterprise technology experiences to deliver valuable solutions in partnership with my colleagues and our product teams. I am responsible for building and fostering a shared understanding of the highest-value opportunities and problems to solve while keeping our product strategy in focus. With a curious and open-minded approach, I am motivated to continue gaining exposure and experience in all phases of the product lifecycle. Show less At Principal Financial Group, I have an amazing opportunity to put my passion for technology and people to work on the daily. I manage an empowered, efficient, and professional Shared Services team within an Enterprise IT Service Desk environment. The resources utilized for their expertise consist of tech writers that focus on end user instruction as well as top-level communication. We value a quality assurance approach with accurate reporting and operational metrics. We value the KCS methodology as it realtes to knowledge management. Together, this team has a strong passion for the customer and the technologies we support. We follow an ITSM methodology in our daily operations. The paring of our 24/7 presence with our business partners around the globe aligns the Enterprise IT Service Desk team for success. At PRINCIPAL, I’m ALL IN! Show less

  • Product Manager 2

    Jan 2025 - now

  • Enterprise IT Service Desk Manager

    Jan 1996 - Feb 2025