Joshua Gonzalez

Experience

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  Rentway

  Apr 2004 - Oct 2004

  Customer Account Representative

  • Collections – Protected company’s assets by retrieving merchandise from customers that have violated lease agreements.• Delivery specialist – Delivered product, installed the product in the home, and serviced the completed installations.• Sales – Greeted customers, established rapport with customers, and qualified the customers for cross-sales.• Cash Handling – Correctly processed payments to ensure customer satisfaction and corporate profitability.

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  Rent-A-Center

  Oct 2004 - Aug 2011

  Assistant Manager

  • Sales – Chosen by Corporate VP to head up the RAC Acceptance program in the East Bay. The closing ratio of 85%. Selected to train new hires in the RAC Acceptance program.• Customer Service – Built relationships with customers and increase customer loyalty.• Managing Employees – Created weekly schedules; supervised employees to complete daily tasks assigned by the home office.• Daily Reports – Reviewed daily expense reports, inventory, and numerous audits to locate shortages, and monitored growth/reduction within our rented units.• Cash Handling – Correctly processed payments to ensure customer satisfaction and corporate profitability.• Audits – Complete serval audits that include File Audits, Transaction Audits, Call Log Audits, and Service Audits. Show less

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  Payless Car Rental System, Inc.

  Nov 2012 - Oct 2013

  Customer Service / Greeter

  • Fleet – Inspect then direct the vehicle to the next destination.• Inventory – Manage the stock level of cars and prepare the amount needed for the day’s reservation manifest.• Managing Employees – Supervised employee productivity to maintain lot stock level.• Service – Assist customers with educating about their rental vehicle or agreement.

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  WeHOPE

  Oct 2013 - Mar 2019

  IT Manager

  • Salesforce Admin – Create and customize the database to record visits, medical history, behaviors, and track Case Management notes.• Agency Technical Administrator for Clarity – Capture and enroll clients into WeHOPE’s Shelter program and submit quarterly reports to the county.• Data Management – Provide accurate data reporting to funding agencies and support the Development department with precise evidence for grant purposes.• IT Manager -- Email creator and cloud facilitator. Network infrastructure admin• Security – Oversee the shelter’s day-to-day business and maintain order amongst the clients and assist in diffusing arguments or incidents. • Compliance Manager – Carry out regular internal reviews or company audits to verify that the organization is following contract guidelines, regulations, and policies.• Facility Manager – Inspect and preserve building maintenance and office electronics.• Innovations Technician – Create innovative and budget-friendly solutions that benefit the day-to-day operations and program enchantments. Show less

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  WeHOPE

  Sept 2019 - now

  Carry out regular internal reviews or company audits to verify that the organization is in compliance with applicable contracts, regulations, and policies. The role of a data manager involves the development, supervision, organization, storage, and analysis of data and associated systems. The data manager is accountable for maintaining the security and confidentiality of the data, as well as ensuring that all tasks are completed promptly.

  • Compliance Manager

    Mar 2022 - now

  • Data Management Specialist

    Sept 2019 - May 2023