Safiya Suman

Experience

• 

  My Captain

  Jun 2020 - Aug 2020

  Business Development Intern
• 

  OnRoadOut

  Sept 2020 - Oct 2020

  Business and Operations Intern
• 

  Starlinks

  Apr 2021 - Nov 2021

  Freight and Transportation

  - Developed presentations and documentations for customers- Engaged with customers on freight queries and requirements- Handled all aspects of customer service- Managed operations of domestic and international shipments- Arranged collection of shipment once the quotation is confirmed- Arranged bookings with carriers and updated the customer- Updated customer on shipment events regularly- Procured rates and fleet requirements from suppliers to fulfil shipment movement within GCC- Maintained rate database and supported sales in their requirements for new business opportunities- Sought and partner with new suppliers, maintaining relationship with suppliers in all areas of logistics- Managed and followed contract documents, supplier and customer system set up, agreements and addendums عرض أقل

• 

  Starlinks

  Jan 2022 - Mar 2022

  Partnership Success Executive

  - Manage the customer relationship including response to business critical issues, ensuring that key personnel are informed and escalated internally/externally as appropriate and in line with agreed company procedures- Coordinate with the logistics team to maintain and ensure that client orders are updated at all times- Manage and maintain the client contract renewals and re-negotiations including the timeline for discussions and key dates & milestones- Seek and develop new business opportunities with the client base and ensure that each client has a development plan for new business and opportunities - Preparation and management of the clients key business metrics and performance measures- Preparation in advance of all presentation & materials for all client interim reviews and interval meetings- Develop set of KPIs relevant to the customer’s expectations and Starlinks’ service promise to ensure we are meeting and exceeding expectations and develop relevant action plans to address any failures on performance- Prepare the monthly invoicing and align with operations team and finance to issue in a timely manner- To implement, sustain and participate in the continual improvement of the QSSE Management System (MS) at area of responsibility in accordance to the legislations, Starlinks QSSE management systems and relevant QSSE standards, ensuring proper controls for all hazards and risks- Report incidents related to quality, safety and security to QSSE department on timely manner and in accordance with the incident reporting and investigation procedure- Ensure all accidents and reported hazards are investigated and proper C/PA are identified, monitor and support the implementation عرض أقل

• 

  MAZ Freight Solutions

  Sept 2022 - Dec 2023

  Operations Executive

  - Coordinate shipment arrangement with the suppliers/vendor/agents of air freight, sea freight and road freight operations- Manage all administrative matters related to the set-up of air, sea and road operations- Timely pricing for all management and sales team accounts- Support the activities of the network/ agent in response to the arrangement and shipping information, if required- End to end shipment processing with timely order handling and documentation- Check for SABER requirements based on the HS Code for each shipment and ensure customs processing (export/ import)- Shipment reporting and feedback to the client by various means- Generate invoices for the jobs completed and follow up with customers to determine payment status- Onboard new clients on the ERP system and generate Credit Application form for the clients based on company policy- Produce reports as appropriate- Develop and troubleshoot an established operational flow and reporting system- Analyze client information and take steps to improve client relationships- Develop workarounds to improve policies, standards and operating procedures عرض أقل

• 

  Aramex

  Dec 2023 - now

  Freight Specialist