Adi Irman Bin Mansor

Experience

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  Xcellink Pte Ltd

  Feb 2005 - Jan 2006

  Operations Support Representative (1)

  Data Center Operation• Responsible for media administration• Media mounting on libraries and servers• Media initializing for Singapore• Media off-sitting• Documenting and filing for audit requirements

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  Manpower Staffing Services (S) Pte Ltd

  Feb 2006 - Apr 2007

  Media Handler

  Data Center Operation• Responsible for media administration in 2 Data Centers in Singapore• Media mounting on libraries and servers• Media initializing for Singapore and Asia Pacific countries• Media off-sitting• Assisting Server Team to resolve server issues• Documenting and filing for audit requirements• Training for new hiresData Center Security & Facilities• Ensuring server/data security in the Data Center• Tracking and escorting of visitors in Data Center• Checking on UPS (Uninterrupted Power Supply) and air-con temperature for any abnormalities Show less

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  Techno Alliance Pte Ltd

  May 2007 - May 2010

  ITD, Server Systems Operations

  Job Scope:The main role of the Duty Operator is to perform the necessary tasks assigned on a daily basis by the Operations Supervisor to ensure that all Date Centre related are operational.General Responsibilities:• Identifying and analyze exceptions and unexpected events related to the tape management.• Providing data centre operational status as required for the account.• Monitoring performance / capacity through the monitoring tools (if any) for the accounts• Implementing predefined recovery procedures such as tape media and Data Center Infrastructure.• Obtaining assistance from appropriate support groups when needed. For System Operations:• Ensure online subsystem availability according to service level commitments • Monitor specific system and subsystem for performance thresholds• Monitor system hardware.• Identifying and analyzing line, terminal control unit, and cabling failures after office hours. For Tape Operations:• Performing tape operations (for example: mounting tapes, re-filing tapes)• Monitoring tape system hardware• Verifying successful completions of tape operationsFor Network Operations:• Monitoring network hardware availability and connectivityFor SAP Application:• Performing applications operations (for example; logon, start, stop, reset, transport and OSS connections) Show less

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  HW Planning & Services

  May 2010 - Sept 2012

  Operation Supervisor

  General Responsibilities:• Managing delivery team’s personnel, schedule and performance.• Ensuring Service Level Agreements are met.• Coordinating with client’s supervisory team to achieve operational efficiency.• Managing vendor on equipment and vehicle operations

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  Thatz International Pte Ltd

  Oct 2012 - Oct 2014

  Customer Service & Data Centre Operation Specialist

  Duty CSC to perform the necessary tasks assigned on a daily basis to ensure that all systems are operational.General Responsibilities:• Providing excellent customer support by answering customer queries, understanding customers’ request and taking appropriate action to resolve the 1st level networking and system problems.• Monitor customers’ equipment and critical systems using monitoring tool.• Performing daily tape operation and coordinating with Cisco Recall & Crown for offsetting. • Escalate 2nd & 3rd level issues to Network and System Engineering team.• Change Management – coordinates network and system installations, maintenance and enhancements.• Assist in other IT related operations and implementations as when required.• Manage shift roster and time sheet for the team.• Liaising with management (including client) regards to the team. Show less

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  1-Net Singapore Pte Ltd

  Nov 2014 - Sept 2020

  Engineer

  Lead the shift engineers to provide customer support and guide the team in performing 1st level troubleshooting and escalation.General Responsibilities:• Ensure incident management procedure is adhered to.• Ensure service requests and change management is provisioned within expected date of completion.• Ensure ticketing and service request portal and logs are updated accurately, regularly and timely.• Liaison with operational Service Engineers to support CSC operations.• Liaison with Account Managers to support Customer queries and requirements.Specific Responsibilities:• Ensure all policies and procedures are current and updated as compliance with ISO.• Ensure daily work is done accordance to defined process and conduct regular team awareness and assessment.• Reporting performance and propose improvement plans for productivity Show less

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  Rahi

  Oct 2020 - Oct 2023

  Data Center Operations Engineer

  Duty DCT to faithfully and diligently perform duties and accept responsibilities assigned on a daily basis to ensure that all Data Centre related are operational.General Responsibilities:• Understanding of Incident and Change Management process.• Understanding of DC Space, Power and Cooling Management.• Liaison with DCO, PSE, NE and Team Lead to support queries and requirements.• Provide hardware support (installation, move, add, change) • Provide hardware break fix support (installation of parts, reseat module, module replacement including HDD / Memory / Motherboard, etc)• Provide regular reporting on progress as required (move, change, support request and change)• Provide support on HDD/SDD destruction and disposals, decommission of IT equipment (network, servers, storage, backup device)• Provide onsite support during schedule maintenance by Building management.• Provide POP Site operations support and standby.• Perform troubleshooting of issues for IT and network related equipment. • Perform regular physical / visual inspection equipment and data centre operations facilities.• Perform DC access request management, Vendor management (coordination, escort, supervision, etc) Show less

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  Wesco Anixter

  Oct 2023 - now

  Data Center On-Site Lead