Ashish Rawat

Experience

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  Apex Technology Group Inc.,

  Jun 2012 - Dec 2012

  SOFTWARE TRAINEE

  Trainee

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  Videocon D2H ( Bharat Business Channel Limited )- Mumbai

  Jan 2013 - Jan 2014

  Escalation Engineer

  o Designation:- Escalation Engineero Department:- Services Operations o Technology used: - Microsoft Outlook, Microsoft Excel, Customer Relationship Management (CRM).o Location: Mohalio Project:- Videocon D2Ho Responsibilities :  Escalation Handling from PAN India. Resolve Escalated issues. Coordinate with Area Head and Branch Head to resolve Escalation Cases. Coordinate with Billing Team, Provision Team, Activation Team, Delinking Team, and Work order Cancellation Team to resolve Escalation Cases within TAT. Coordinate with Escalation Team for better resolution for Customer Show less

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  Videocon Consumer Durables

  Jan 2014 - Jul 2015

  Area Service Manager (Operations)

  o Designation:- ASI ( Area Service In-charge )o Department: - Service Operations o Brand Handle: Videocon, Kelvinator, Sansui, Hyundai, KENSTARo Technology used:- Microsoft Outlook, Microsoft Excel, Web CMSo Location: Jalandharo Responsibilities :  Managing Service Setup of Consumer Electronics & Home Appliances A/C, LED/LCD, Washing Machine, Refrigerators, Geyser, Induction, Oxy fryers in Jalandhar and Kapurthala Region. Managing 1 DSC (Direct Service Centre) and 3 ASP (Authorized Service Providers). Managing average 2600 call volume per month with 21 Field Service Engineer and 4 Team Leaders  Responsible for monitoring and analyzing the activities of all the functions and maintaining the defined service standards for Customer Care and building processes to deliver the same functions. To ensure that all service calls are completed successfully within 24 hrs locally and within 48 hrs at upcountry. To ensure effective Service infrastructure availability in ASC. To visit every ASC and potential upcountry locations Dealers/Distributors twice a month to resolve current burning issues and old issues ASAP. To ensure and plan for revenue achievement from all branch ASI and puss for revenue achievement as per target. To visit SPD (Spare part Dealer) for spare part sale, and focus on revenue generation by Spare. To review and monitor the Target Vs Achievement of DSC on a weekly basis and give them performance feedback. To ensure timely execution of VIP calls and report their status to the local sales team and Branch Service Manager. To conduct PSV (Physical Stock Verification) at the DSC end, thus resulting in 100% stock. Show less

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  Luminous Power Technologies (P) Ltd.( A Schneider Group Company)

  Aug 2015 - May 2017

  Area Service Manager at Luminous Power Technologies (P) Ltd.( A Schneider Group Company)

  o Designation:- ASI ( Area Service In-charge ) (Inverter and Battery Division)o Department: - Service Operations .o Brand Handle: Luminous, Electra, Tez, Hyundai, Lifeguard.o The technology used:- SAP, Qlikview, Microsoft Outlook, Microsoft Excel, Web CRM softwareo Location: Ludhianao Responsibilities :  Managing Service Setup of Inverter, Battery, Solar Battery, and Stabilizer in Ludhiana, Amritsar, Tarn Taran, Gurdaspur, Pathankot, Bhatinda, Jalandhar, Kapurthala Region. Managing 4 ASP (Authorized Service Providers) with 31 Field Service Engineers with 4 Team leaders Managing an average of 3400 call volume per month. Cost Management and Revenue Generation. Ensuring ROI of Luminous Care Centre and ASP Service cost Management and revenue generation through ASP and FSE. Store Management and ensure availability of make MSL at ASP, Periodically cross-check Check of Spare count, and cross-check consumption data with DSR.  Guide to ASP for all Service Parameters and strongly monitor their Activity. Timely process ASP monthly claim and Balance confirmation. To visit Dealers/Distributors in a month to resolve current burning issues and old issues. To conduct PSV (Physical Stock Verification) at the ASP end, thus resulting in 100% stock. Show less

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  Mswipe Technologies Pvt. Ltd.

  Apr 2019 - Feb 2020

  Area Service Manager at Mswipe Technologies Pvt. Ltd.

  o Designation:- Area Service Managero Department: - Merchant Services Operationso Technology used:- ERP, Microsoft BI, Microsoft Outlook, Microsoft Excel,o Area of Expertise: Payment Terminal Operations, Mobile Payments, Merchant Relationships, MPOS Installations & Service Operations, Supply Chain Operations,Inventory Management, Vendor managemento Device Handle: Wisepad, Wisepad G2, Wisepad G2 Plus, Wisepos, Wisepos Plus o Location: Chandigarho Responsibilities :  Leading Service Operation Service after the sale at Mswipe Technologies of Chandigarh, Panchkula Tri City, Punjab, Uttarakhand, and Himachal Pradesh. Managing Front line field force service operations equipped to install & service Payment Terminals, improve customer retention & build long-term relations with Merchants Managing Field Service Operations with a team of 21 Field Service Engineers  Managing 10000 Merchant Base with an average 1700 call volume per month. Responsible to manage complete user experience by providing training on Application features & Terminal usage to Field Service Engineers and Merchant  Maintain Average TAT of all complaints and ensure that all Installation and service calls are attended to and completed successfully within TAT. Ensure availability of Stock and make MSL for Field Service Engineers  Guide Field Service Engineers for all Service parameters and strongly monitor their Activity. Timely process Field service Engineer monthly claim. Show less

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  Integer Telecom Services Inc

  Mar 2020 - Nov 2022

  Radio Access Network Engineer

  o Project :- Ericson AT&T (NE and UPNY)o Client: AT&T & Qualteko Area of Expertise: Antenna RET Scripting, Radio Retrofit scripting, Alarm Troubleshooting, PIM, M Pilot Testo Hardware Handle: BB6630, BB5216, XMU, SAU.o Radio:-:4449/8843/4478/4415/4426/ RRUS32B30 / RRUS11B12Responsibilities: Responsible for CX Supports and performs RET/RETRO Scripting/SINR/PIM Pilot/M Pilote Test /COP for AT&T Projects. Responsible for RET (Multi RET and Single RET) and Retrofit Scripting(Radio 4449,8843,4478,4415,4426) for LTE and 5G on AT&T projects. Perform alarm troubleshooting and fault management AT&T projects Good knowledge of product configuration/RET and Retrofit scripting work for RAN Nodes VSWR, RSSI troubleshooting with and without dummy load. Fiber Loss troubleshooting  Implementation of Retrofit activity and support to field engineers Expertise in providing technical support for LTE and 5G AT&T Communicating with GC on LTE,5G, NSB radio, and Antenna adds Pre Check, Health Check, Post Check for the Site  RET Scripting as per the RET form and RFDS RET alarms and Retrofit script errors troubleshooting Troubleshooting of RETS using full and background RET scan feature Alarm troubleshooting of various service-affecting alarms on the node. Implementation of CSRF to NON-CSRF configuration Implementation of Retrofit activity and support to field engineers PIM and M Pilote troubleshooting using the PILOTS tool. SAU, E-RAN, Power, Frequency, Bandwidth, XMU, FDD, RRU, RI-link, etc. related alarm troubleshooting. Squid and Raycap alarm definition and troubleshooting. Check, compare and validate the RNDCIQ and RFDS for RET and Retrofit scripting and inform market PMs If find any discrepancies. Show less

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  Ericsson

  Nov 2022 - now

  Network Integration Engineer