Ricardo Tejeda

Experience

• 

  Loyola Marymount University, Office of the Senior VP of Student Affairs

  Aug 2005 - Mar 2008

  Administrative Assistant

  • Administered customer service through telephone and office reception to direct callers to appropriate resources• Executed clerical duties including photocopying, filing, and collating for greater office efficiency

• 

  Loyola Marymount University, Chicano Latino Student Services

  Aug 2006 - May 2008

  Special Projects Coordinator

  • Designed and implemented 20-30 annual programs for campus constituents to increase awareness of the Latino community• Actively collaborated with community organizations and businesses to develop multicultural student programming• Oversaw special event operations for programming hosted by department to ensure event quality

• 

  Kurtzman Carson Consultants, LLC

  Jan 2009 - May 2015

  Consultant

  • Administer 10-15 client accounts at a time with varying deadlines, projects, and budget constraints • Oversee large-scale document mailings while working under strict deadlines, reviewing proofs, and segmenting notice populations• Assist debtor’s counsel and financial advisors to restructure bankrupt companies and estates by providing 24-hour client services• Compile data and maintain financial databases for Chapter 11 bankruptcy cases• Coordinate and prepare statements of financial liabilities for bankrupt estates ranging from $10 million to $7 billion of debt • Perform quality control review of financial data in compliance with bankruptcy court rules• Process, review and reconcile Chapter 11 bankruptcy claims• Prepare monetary disbursements to creditors, including generating checks and preparing account reconciliation reports• Draft legal documents including ballot certifications and affidavits of service • Implement quality communication standards through drafting talking points, overseeing call center operations, and providing live customer service to creditors Show less

• 

  Edmunds.com

  May 2015 - Aug 2015

  Account Manager
• 

  Kurtzman Carson Consultants LLC

  Sept 2015 - Mar 2018

  Senior Consultant
• 

  Stretto

  Apr 2018 - Jun 2021

  • Refined and promoted strategic operations to establish a new B2B business line, including conceiving business goals as well as establishing technological and operational requirements to launch in under two years• Developed strong relationships with local and international product and engineering teams to build a multimillion-dollar application to administer 100+ Chapter 11 bankruptcy cases and track billable time & expenses for engagements• Drafted, refined, and determined acceptance criteria for user stories in support of new business applications• Worked in partnership with product managers to manage the product backlog and reprioritize new features development based on changing client and business needs on a monthly basis• Carried out user acceptance and quality assurance testing of new software releases and patches to confirm code met required specifications on a daily basis• Constructed business operation processes that improved efficiencies, upheld strict quality specifications, and provided oversight to maintain client satisfaction and achieve a number one market share in the bankruptcy fintech industry• Developed a three-month employee onboarding program and professional development initiatives for existing team members to sustain high-level oversight standards and prepare employees to work with legal professionals • Composed user manuals for internal users, carried out live and recorded demonstrations of software functionality, and constructed training exercises to assess and analyze user comprehension and satisfaction • Created, sustained, and strengthened client relations serving as primary contact for 20+ corporate clients while simultaneously administering projects across internal and external working groups to restructure bankrupt estates Show less

  • Director, Corporate Restructuring

    Jan 2019 - Jun 2021

  • Senior Consultant

    Apr 2018 - Dec 2018
• 

  New York University

  Feb 2022 - May 2022

  Ticketing Coordinator

  • Managed and oversaw the first-time use of electronic ticketing for two 40,000 guest events at Yankee Stadium• Collaborated with NYU Events team, New York Yankees Box Office staff, and ticketing vendors to establish project deliverables, milestone due dates, and resources needed to guarantee the successful execution of the events • Liaised with the ticketing technology vendor to launch ticket reservation process, identify system bugs, and troubleshoot data integrity issues to improve the user experience throughout the lifetime of the four month project• Prepared user instructions for NYU students and staff to request event tickets and carryout virtual training covering the ticketing system’s functionality • Daily administrative maintenance of ticket inventory to maintain consistent data and rectify errors• Generated daily and weekly ticket inventory reports for university administration to provide visibility into expected event attendance numbers and assist with event logistics• Provided onsite support to Yankee Stadium Box Office staff during the events to resolve ticketing issues and provide superior customer service to community members attending the events• Analyzed final stadium attendance data to produce post-event metrics to improve future events• Responded to inquiries regarding ticketing, troubleshoot ticket issues, and provide superior customer service to event attendees Show less

• 

  Stretto

  Feb 2023 - now

  • Managing Director, Administration and Development

    May 2024 - now

  • Director, Administration and Development

    Feb 2023 - Jun 2024