Rogerio Naene

Experience

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  Mcel

  Jun 2004 - Aug 2012

  O&M, Business Configuration, Project Management, Design and analysisBusiness Configuration - Programming/ configuration of Tariff Tree and Service Class Creation on MINSAT, SDP (SMA, TMA), configuration of Vouchers Profiles)Create and produce Concept DocumentsDesign technical DocumentImplement Service and Product on Charging SystemOperation and Maintenance – (Administration of the IN nodes including SDP, EMM, EMA, AIR, VS, MINSAT and CCN (PSL))Operation and Maintenance - Ericsson Charging System Nodes 3.0 – CP6Troubleshooting of network problem and customer complaints.SDP Migration/Balancing CS 3.0 CP6 (SDP, MINSAT5.1, AIR)TSP (CCN/PSL) Operation & Maintenance – troubleshooting & trace analysis Voucher Serial/PIN Creation, Generation and LoadingBatch Promotion & Adjustment activitiesTesting of SDP, MINSAT and AIR Expansion.Operation and Maintenance Support of EMA & DWSPSL Troubleshooting and Trace analysisImplemented batch promotion adjustment via AIR. Show less

  • Group Leader of Business configuration

    Aug 2007 - Aug 2012

  • System and Aplication administration

    Jun 2004 - Jul 2012
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  Unitel

  Jan 2012 - Jan 2014

  Management, Analysis, Planning and Design, Implementation, Optimization, Integration, Operations and Maintenance, Business configuration.Interface with Marketing, Vendors and Other sectors.Role Complexity:- Interface with IS, NWG and 3rd Party vendors to ensure end to end system performance- Liaise with the Planning and Marketing team to reconcile data on Charging/IN nodes to determine network performance and new service performance - Lease with Planning, IS and other internal departments to ensure smooth transfer of statistics and CDRs- Lease with Planning to ensure proper planning of network expansion and new node acquisitions- Ensure the usage of internal skills to integrate new nodes into the networkTask Complexity:- System commissioning and expansion of all IN platforms- Mentor IN Engineers- Ensure integration of all new network elements onto the IN Platforms- Ensure optimization of system logs on all IN nodes- Perform the necessary changes in systems configuration to optimize system performance- Perform software update on all IN nodes- Optimize and automate preventive/routine maintenance on IN nodes- Investigate and identify reasons for abnormal network conditions related to IN nodes- Perform corrective actions to faults on the IN nodes- Monitor the status and performance of network elements interfacing with the IN nodes- Provide Back-end and Front-end support to IN users- Interface with vendors on projects and support issues Show less

  • Consultant

    Sept 2012 - Jan 2014

  • Consultant

    Jan 2012 - Jan 2014
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  Ericsson

  Jan 2014 - Jan 2016

  Sales▪ Manage all Sales process▪ Create, Identify and grow opportunities within territory and collaborate with sales teams to ensuregrowth attainment▪ Operate as the lead point of contact for any and all matters specific to the customers▪ Build and maintain strong, long-lasting customer relationships▪ Develop a trusted advisor relationship with key accounts, customer stakeholders and executivesponsors▪ Ensure the timely and successful delivery of our solutions according to customer needs andobjectives▪ Optimize account team performance▪ Maximize customer relation & loyalty▪ Forecast and track key account metrics Show less Sales▪ Manage all Sales process▪ Create, Identify and grow opportunities within territory and collaborate with sales teams to ensuregrowth attainment▪ Operate as the lead point of contact for any and all matters specific to the customers▪ Build and maintain strong, long-lasting customer relationships▪ Develop a trusted advisor relationship with key accounts, customer stakeholders and executivesponsors▪ Ensure the timely and successful delivery of our solutions according to customer needs andobjectives▪ Optimize account team performance▪ Maximize customer relation & loyalty▪ Forecast and track key account metrics Show less ▪ Manage all Sales process▪ Create, Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment▪ Operate as the lead point of contact for any and all matters specific to the customers▪ Build and maintain strong, long-lasting customer relationships▪ Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors▪ Ensure the timely and successful delivery of our solutions according to customer needs and objectives▪ Optimize account team performance▪ Maximize customer relation & loyalty▪ Forecast and track key account metrics Show less

  • Account Manager

    Jan 2014 - Jan 2016

  • Account Manager

    Jan 2014 - Jan 2016

  • Account Manager

    Jan 2014 - Aug 2015
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  KickStart International

  Oct 2016 - Dec 2017

  COUNTRY MANAGER- Head of SALES and Partnerships MOZAMBIQUE

  Responsible on KickStart program in Mozambique.Rereponsible for:▪developing and expanding KickStart program;▪managing the program and staff;▪Perform the due-diligence to understand the market potential and opportunities for Kickstart product;▪Create the market development and sales plans for specific regions. Lead and manage theimplementation of the plan to ensure growth in sales, social impacts, market share, and profitability inMozambique;▪Creating partnerships with International and local Organizations;▪Proper selection, development and management of a distributorship network;▪Manage, coach, and develop capacity of staff;Ensure timely and accurate reporting of KickStart's activities, finances and social impacts. Show less

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  Vodacom Mozambique

  Jan 2017 - Jan 2018

  Senior Specialist Product, customer Insights and Analytics

  To perform the new product development and innovation processes for M-Pesa, Developing and then delivering against the strategic product road map. To develop and manage customer insight acquisition processes to ensure product road maps are relevant for the market needs. Key accountabilities and decision ownership: • Identify market opportunities and partnerships for the launch of new products and services and for the enhancement of existing solutions, including the benchmarking of the M-Pesa product portfolio (current and planned) against competitors, international best practices relevant to the Mozambique market and other M-Pesa operations’ product offerings.• Develop and maintain business cases for each product portfolio.• Design, plan and project-manage the implementation of new products and services across all disciplines involved in the process.• Interface with Sales & Distribution, Customer Services and Marketing functions for the setup of customer insights acquisition processes relevant for the products and services enhancement process and for the acceleration of usage indicators across the M-Pesa customer base.Segmentation of the M-Pesa customer and partner base in line with Vodacom Mozambique’s segmentation strategy and the financial services market opportunity in Mozambique. Show less

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  NAETEM

  Jan 2018 - now

  Independent Consultant
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  INCM INSTITUCIONAL

  Jan 2018 - now

  Senior Consultant

  Auditing all Mobile Operators

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  MOZRE

  Sept 2018 - now

  Director Of Marketing And Business Development
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  Emeritus Reinsurance

  Mar 2019 - now

  Aligning the HR functions with the business objectives of Emeritius Reinsurance and implement HR strategies that support the overall business goals.Key Responsabilities:1. Strategic Partnership2. Talent Management3. Employee Development4. Employee Relations5. Change Management6. HR Policy and Compliance 7. Compensation and Benefits 8. HR Metrics and Reporting

  • Compliance Manager

    Aug 2020 - now

  • Marketing And Business Development Manager

    Sept 2018 - now

  • Human Resources Manager

    Mar 2019 - now