Erica May

Experience

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  Coca-Cola

  Jan 2012 - Dec 2015

  Close and execute sales calls in large and small store accounts. Increase volume and sales over prior year. Sell in incremental displays and equipment placements; sell in promotional programs and ensure dealer compliance.Maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate order in conjunction with existing geographic sales routes.Transport, replace and maintain Point of Sale advertising as appropriate for accountWork and communicate cross functionally with partners in distribution, merchandising and transportation to ensure high levels of customer service and satisfaction. Show less

  • Account Manager

    Feb 2015 - Dec 2015

  • Sales Support Planner

    Jan 2012 - Feb 2015
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  City of Memphis

  Jan 2017 - now

  As an evening shift supervisor I am responsible for more than thirty 9-1-1 dispatchers. For context the evening shift is " jumping" and receives the bulk of Memphis' approximately 2k 9-1-1 calls per day. • leading our daily (start of shift )meetings • managing staffing, documenting attendance, employee recognition, performance, minor discipline and counseling • resolving citizen and employee complaints • creator of the “3P” recognition program: Present, Professional & Productive •providing crucial event updates to field commanders •giving presentations to community groups Show less

  • Emergency Communications Supervisor

    Apr 2021 - now

  • Police Dispatcher

    Jan 2017 - Apr 2021
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  NENA: The 9-1-1 Association

  Jan 2023 - now

  Adjunct Instructor

  Teach " Leadership in 9-1-1 " class at 9-1-1 centers across the country. Facilitate in person and virtually.

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  District 43 Toastmasters

  Jul 2023 - Sept 2024

  Public Relations Manager

  Manage communications and publicity for 100 clubs and more than 1,300 members in a professional non-profit organization. Disseminate national and district information to all members via various communication platforms.Create and assemble content for newsletters, website, social media and email marketing campaigns. Create talking points for district leaders.Led the revamp of the district's website d43toastmasters.org