Gabriele Hardin

Experience

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  Mt. Hood Community College

  Jan 2001 - Jan 2003

  Distance Education Technician / Trainer

  DISTANCE EDUCATION DEPARTMENT:• Main Faculty contact for technical support, creation, and implementation of instructional virtual classroom environments (formerly WebCT, now Blackboard). Provide Tier 2 technical support for online students.WEB PAGE DEVELOPMENT:• Design and creation of various web pages during institution-wide website redesign project.

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  The Denture Studio

  Jan 2004 - Jan 2005

  Office Manager

  My duties were much the same as they were when I worked for Dr. Jon W Crew Orthodontics (please see above)

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  Jon W Crew Orthodontics

  Jan 2006 - Jan 2009

  Office Manager

  PATIENT CARE:• Scheduling, treatment planning, health history, chart maintenance, follow-up, patient recall, payment collection, cash handling, obtaining and reviewing insurance information.ACCOUNTS RECEIVABLE:• Daily reconciliation of accounts, electronic and traditional patient records, insurance billing and tracking, monthly statements, collections, prepare and record bank deposits.PRACTICE BUILDING:• Marketing materials (letters, brochures), contact new patients and groups, evaluate new insurance preferred plans and group plans, market website.GENERAL OFFICE DUTIES:• Monitor and process incoming/outgoing mail and email, order and purchase supplies, basic software and office equipment maintenance. Show less

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  Moda Health, formerly ODS

  Feb 2007 - Jul 2010

  Application Administrator / System Support

  BENEFIT HELP SOLUTIONS - Application Adiminstrator - April 2008 through June 2010:• Support Flexible Spending Account (FSA) database for functionality and maximization for ~ 30 end users during production times.• Responsible for ongoing maintenance and upgrades, one-time member ID conversion from SSN to unique identifier (UI).• Intricate part in 9-month conversion project to move business line from in-house database to TPL ASP application.• My responsibility was specifically the auto-pay function for disbursement of flex spending insurance claim payments to customers, including writing the functional specifications and through to final implementation.DMC DAISY - System Support Specialist - February 2007 though March 2008:• Provided technical telephone support and training to dental office and clinical staff using DMC's full service practice management software product DAISY.• Remote software installations/upgrade projects for DAISY dental offices.• Monitor daily EDI functionality between dental offices and DMC. CRM customer tracking. Show less

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  Providence Health & Services

  Aug 2012 - Mar 2014

  Accounts Receivable Specialist, then later Team Trainer A/R

  • Led and trained A/R team in various software and systems for re-billing services rendered to patients by Providence professionals and hospitalists, including: EPIC Resolute Billing and other peripheral software tools to aid in preparation of Tier 2 claim processing. Training led to successful knowledge transfer and issue resolution. • Provided daily department-wide leadership, training and support to team.• Analyzed and resolved Tier II issues of denied/challenging claims and report patterns.• Team Lead and SME for other departments regarding claim billing and software related issues.• Provided end user testing, analysis, and feedback to IT of newly implemented EPIC system logic, then documented and reported anomalies to management team. Show less

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  Sulzer

  Mar 2014 - Jun 2022

  • Buyer – Software/Hardware procurement. Audit and approve invoices. Analysis/Reconciliation of invoices and contracts to identify areas for significant cost reduction and/or eligible credits.• Spend Consolidation - Leverage volumes and price for facility expenditures, MRO, production investment, safety equipment, fleet, IT/printing, office supplies, and many other supply categories; Bills of Materials. • Vendor Relations - Vendor partnerships for improving service quality and cost level of existing indirect supplier base and provide data prep/analysis for initiatives. Supplier contracts in support of materials sourcing, inventory, shipments, and transport. Logistics data analytics for supply chain containment; negotiation. Supplier consolidation to leverage global accounts and facilitate implementation processes with new and preferred suppliers, and internal stakeholders. • Process Development and Implementation - Program efficiency maximization through software code and content analyzation for various errors. Maintain software spec documentation following software and/or product upgrades. Continuous testing and troubleshooting of software modules in ongoing Beta versions.• Technology - SAP ERP systems; EPIC Resolute Billing software; proprietary cost estimation software (SET); CRM systems; MS Office (Proficient). Show less • Procured all IT hardware and software for North America locations and coordinated shipping and AP. • Administered 560-device nationwide Mobility account across numerous models of devices and provided internal Tech Support.• Decreased cost 10K/month (12%) while adding 100 lines through acquisition of companies• Managed integration of acquired companies into Mobility contract.• Audited, analyzed and approved various invoices and contracts to identify areas for cost reduction and/or eligible credits.• Swiftly resolved helpdesk tickets for an array of internal customer support (CSS) needs within strict service level agreements. Show less

  • IT Logistics Specialist AME

    Sept 2020 - Jun 2022

  • SET Analyst

    Sept 2019 - Sept 2020

  • Category Specialist

    May 2016 - Sept 2019

  • Network/Telecoms Assistant

    Mar 2014 - Apr 2016