Radhika P.

Experience

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  Wiff'n Puff

  Jan 1985 - Dec 1999

  Store Manager

  * Recruited, hired and trained staff for the store to meet the needs of customers.* Scheduled and assigned duties and responsibilities to staff.* Managed store inventory.* Managed budgets, prepared and deposited daily cash sales.* Assisted with customer queries and facilitated resolutions to customer complaints.* Implemented pricing and stock control.* Prepared promotional materials and displays.* Liaised with head office.

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  TD Canada Trust

  Sept 1999 - Jul 2000

  Customer Service Officer

  ● Served customers by completing account transactions. High paced calls. ● Provided account services to customers by receiving loan payments, bill payments and setup of services. ● Sold Bonds, RRSP's and RESP's. ● Answered questions and referred customers to other bank services as necessary ● Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. ● Maintained customer confidence and protected bank operations by keeping the information confidential. ● Contributed to team effort by accomplishing related results as needed Show less

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  TeleTech

  Jul 2000 - Dec 2004

  Technical Support Representative

  Assisted with clients’ requests and issues, large volume of calls, fast paced environment ● Experienced in Modem/router Configuration, resolved problems by remote access, and verified setup and signal over the phone. Analyzed/researched the symptoms to determine the correct course of action.● Developed coding for Remedy Program. ● Resolved issues on the first call or escalated and created/managed tickets when required. ● Utilized interpersonal skills to provide awesome service, handle complaints and insure retention ● Appointed Head of United Way project. ● . Verizon Billing, provided account information, upsell of products, issued credits, processed payments, set up payment schedules, outbound collections calls for overdue accounts Show less

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  Toronto District School Board

  Sept 2015 - now

  Lunchroom Supervisor

  * Work in collaboration with the Teacher, and ECE with the transition to French Medium education, expectations and self-discipline.* Demonstrate commitment to working in a diverse school community and/or work environment.* Work with students with different needs and capabilities, as well as different cultural and language backgrounds.* Ensure the safety and security of 27 to 70 students.

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  YMCA of Greater Toronto

  Jun 2023 - now

  ECA

  Provide quality care, service and support to the participants and their families.Understands and complies with municipal and provincial legislation, including the Child Care and Early Years Act, as well as YMCA of Greater Toronto policies and procedures.Plans and implements a consistent child-centred program.Completes required documentation of children’s development and interactions.Participates in and applies knowledge from research to children's learning.Cleans and sanitizes child care spaces, following YMCA health and safety protocols and procedures.Adheres to work schedule to ensure program stays within ratio and provides required adequate notice to supervisor regarding unexpected scheduling changes.Seeks opportunities to deepen connections and increase engagement of parents and children in care.Well-developed interpersonal, and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteersExcellent written communication skills Show less