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Seth Whitehead

Seth Whitehead

IT Support Manager

Followers of Seth Whitehead142 followers
location of Seth WhiteheadMontgomery Village, Maryland, United States

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  • Timeline

  • About me

    Senior Information Technology Engineer | Institutional Shareholder Services

  • Education

    • Clarksburg High School

      2008 - 2010
      High School Diploma Computer Systems Networking and Telecommunications

      Activities and Societies: Network Operations Program, Website Design Team Earned CompTIA A+ certification and Eagle Scout ranking while attending at Clarksburg.

    • University of Maryland Global Campus

      2019 - 2022
      Bachelor of Technology - BTech Information Technology

    • Montgomery College

      2011 - 2017
      Wireless and Network Technologies Information Technology

      Taking the Cisco Track for my degree in hopes to further sharpen my networking skills. Receiving hands on training with Cisco and Juniper equipment. Earned C-Tech Copper and Fiber certifications and plan to earn a few more certifications before graduation.

  • Experience

    • Remax Town Center

      Sept 2008 - Feb 2012
      IT Support Manager

      - Overseeing all IT related tasks associated with supporting Remax real estate agents- Planned, configured and deployed office networking backend and expanded wireless network capacity- Provide network security to all office sites- Maintain and manage office printers and driver installs for agent computers- General hardware and software support for agent laptops and phones.- Maintaining and securing public use computers at all office sites for agents general use

    • Center for Advance Research in Biotechnology

      May 2009 - Nov 2010

      - Assisted in media creation, including editing and printing posters- Worked with a heterogeneous computing environment, consisting of PCs, Macs, and Linux- Researched and implemented IT solutions- Provided hardware and software support- Tracked inventory and surplus computing equipment - Planned and implemented wireless network infrastructure- Assisted in the virtualization of servers via VMware ESXi- Worked with a heterogeneous computing environment, consisting of PCs, Macs, and Linux- Researched and implemented IT solutions- Provided hardware and software support- Tracked inventory and surplus computing equipment

      • General Assistant / High School Intern

        May 2010 - Nov 2010

      • IT Support Technician

        May 2009 - Aug 2010

    • IBBR Institute for Bioscience and Biotechnology Research

      Jun 2012 - Feb 2017
      Senior IT Specialist

      - Designed and maintained a lobby display for events and publications- Migrated Microsoft Active Directory from 2003 to 2008- Project manager for planning, building, and deploying a 60TB Solaris ZFS storage server -Research and implement IT solutions- Provide hardware and software support- Track inventory and surplus computing equipment- Assisting in Drupal Web design for our work website, building web forms for work faculty to fill in online. - Deal with desktop related support for MAC OS X as well as some Linux. - Maintain and monitor all of IBBR’s network backend remotely and on site repairing servers. -Provide support for printing out photo ID security badges for the facility. -Print 42” + posters for faculty and research groups to use throughout the facility. - Assisted in Security Lenel systems upgrade to the entire facility, involving resetting cameras, assisting on the Lenel server configuration and monitoring server status. Show less

    • ISS | Institutional Shareholder Services

      Feb 2017 - now
      Senior Information Technology Engineer

      Collaborating to meet employer's needs for computer hardware, software and networking tools. Helping to develop, test, install, configure and troubleshoot computer hardware and software. As part of this process, creating proper documentation, diagrams and other detailed instructions to help other employees make the best use of new technologies. Asset management, healthy PC integrity and testing new IT tools are some of the areas I enjoy engaging with at ISS.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Seth Whitehead
      Deans List Dean of Montgomery College Sep 2014 Earned GPA higher then 3.4 with a semester load of no fewer than five credit hours.
    • Awarded to Seth Whitehead
      Deans List Dean of Montgomery College Apr 2013 Earned GPA higher then 3.4 with a semester load of no fewer than five credit hours.
    • Awarded to Seth Whitehead
      A+ Certification in High School Clarksburg High School Technology Department Jun 2010 First student in my high school to earn the A+ certification through Clarksburgs Network Operations Program. Was issued an award of achievement for being the first student to pass the certification exam.
    • Awarded to Seth Whitehead
      Eagle Scout Boy Scouts of America Apr 2010 Achieved the highest ranking in the Boy Scouts of America Program. I learned many life skills and participated in a community service project of over 50 hours planning, repainting light posts, planting flowers and shrubbery at a local community.

  • Volunteer Experience

    • Trusted Technician

      Issued by Reddit r/techsupport Volunteer on May 2014
      Reddit r/techsupport VolunteerAssociated with Seth Whitehead

    • Montgomery County Counselor in Training Summer Camp Program

      Issued by Montgomery County on Jul 2009
      Montgomery CountyAssociated with Seth Whitehead