Rajat Kochhar

Experience

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  Indian Navy

  Jul 2003 - Nov 2018

  Petty Officer Telecommunications

  Efficiently spearheaded the main signal office in naval communication network centres, ship-to-ship, and shore communication onboard ships via radio and satellite communication terminals, such as SACU, SMART_F, LINK II, INMARSAT, and Naval IntranetProficiently used EPABX Tele exchange systems, voice communications on HF/V/UHF setsGained expertise in firefighting procedures and handling small arms as part of security operationsConducted lectures and presentations for >100 participants on various regulating issues like firefighting techniques, defensive driving, damage control, first aid, drink & drive, naval communication procedures, cryptography, message/signal drafting.Effectively enforced and implemented laws and regulations for an employee base of 200+ in the Indian Navy as Regulation Petty Officer for Communication Network CentresDistinction of working with military dignitaries as Liaison OfficerDeputed by the Indian Navy in the Common Wealth Games as a Venue Technology CoordinatorSupervised and liaised with vendors for installation and implementation of various computers, peripherals, and CCTV cameras at multiple venues/locationsActively coordinated the installation of projects within timeframes by guiding vendors on the sameHighly flexible and adaptable – worked in more than 6 states across India; can adapt to new customs, cultures quickly Show less

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  HDFC Bank

  Feb 2019 - Jun 2021

  Deputy manager operations

  Have managed complete operations entailing sales, business development, client servicing, and project management leveraging extensive knowledge of daily banking processes, asset, and branch management. Build and nurture relations with a client base of 300 customers to ensure their retention and continued patronage. Handle a wide range of functions related to customer grievance, cross-selling of financial products via cold calling/direct sales, KYC/AML operations, portfolio management, cash/non-cash transactions, customer profiling, auditing, records archiving/management, MIS analysis, loan disbursal, collection/recovery of bank assets, etc. ► Additional responsibilities as Welcome Desk and Teller.► Exhibited excellent ability to serve customers’ total financial service needs resulting in greater market share► Maximized sales efforts to business customers and cross-sold other products and services that the bank offers► Set high standards of customer service to rope in fresh customers while retaining existing ones, always protecting the bank’s interest► Consistently achieved and maintained 100 % operational excellence by adhering to the bank’s policies and procedures Show less

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  Powerbank EV Charging Solutions

  Oct 2021 - May 2022

  Project Manager

  As a EV Charging Project Manager, I was responsible for understanding of electrification trends, markets, competition and developing the right technical requirements for the products needed in the EV portfolioTo work with Central/State Governments / Dialogue & Development Commission of Delhi office on advancing Delhi EV policy and other identified projects With direction from the Supervisor, independently deliver on various aspects of the identified project including: Developing the roll out plan for EV charging infrastructure Selection of concessional locations and allocation of locations to Energy Operators to setup public charging infrastructure, and overall bid advisory (including selection criteria, and drafting of bid documents) Developing the technical and operational guidelines for fixed charging and battery swapping stations. Assessing the financial models (RESCO and CAPEX) appropriate for deployment of EV chargers in semi-public sector (such as CGHSs, commercial centres, RWAs others) and for private EV charging Take charge of various technical aspects of project delivery, such as government interfacing, partner management, people engagement, project documentation, event management, etc. Assist in organizing events. forums, workshops, meetings etc Carry out a significant amount of onsite work, including but not limited to site inspections, surveys, meetings etc. Carry out a significant amount of people engagement, through meetings, online communication, event participation, etc., with government officials, donors, international colleagues, partners, vendors, etc. Show less

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  Sunstone

  Jun 2022 - Feb 2023

  Campus Manager

  Managed the day-to-day campus operations efficiently and be the point of contact between students and Sunstone.• Coordinate with faculties, students, and other stakeholders for lectures• Responsible for handling the student documentation and administrative responsibilities.• Single point contact for all student queries and suggesting solutions for the same.• Lead and take responsibility for all campus-related events and activities to ensure smooth execution.• Managing the database required for flawless functioning of an academic an institution like attendance, exam results, mark sheets for 600 students of MBA, MCA AND BBA• Liaising with campus authorities for smooth functioning of academic operations• Managing fee collection of more than 04 CR within 03 months from 600 students Show less

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  Adecco

  Feb 2023 - now

  Senior Program Manager Outsourcing

  As a Senior Program Manager for the TCS ION Project at Adecco Outsourcing, you will be responsible for overseeing program delivery, ensuring quality control, managing client relationships, and maintaining operational efficiency. This role requires a seasoned professional capable of handling a large workforce, meeting client expectations, and driving continuous improvement initiatives.Key Responsibilities:Program Delivery:Lead and ensure 100% manpower deployment and replacement within specified timelines, aligning with program profile demand. Implement efficient processes to streamline program delivery, optimizing resource allocation and enhancing overall operational efficiency.Quality Control:Ensure compliance with client-specific quality parameters and guidelines. Monitor weekly and monthly reports, identify areas for improvement, and implement process enhancements to ensure high-quality deliverables.Client Management:Manage end-to-end client relationships, addressing day-to-day escalations from both regional and Pan India clients and stakeholders. Oversee invoicing processes and ensure timely collection of payments against raised invoices (Salary/Reimbursement/Sourcing/Mobile application).Workforce Management:Maintain accurate records of biometric attendance, rostering, tagging, movement, and deputation details for associates. Manage and maintain the active headcount of 1945 (Ex Servicemen) for TCS ION Digital Education division.Issue Resolution:Proactively identify and escalate issues to relevant stakeholders, ensuring timely resolution and maintaining a high level of client satisfaction.SOP Adherence:Enforce 100% adherence to Standard Operating Procedures (SOPs) by the team, fostering a culture of operational excellence in addition to Cross-Functional Leadership Show less