Ryan Venuti

Experience

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  Palm Tree Tech Center

  Jan 2017 - Jan 2017

  Computer & IT Tech Specialist (Internship)

  Part-time college internship position.

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  Teletek

  Aug 2017 - Sept 2017

  PC & Network Specialist

  Contract position to install and configure PCs for an entire new call center. Tasks included hardware installation, operating systems imaging, application configuration, and network management.

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  Optum (formerly Alere Wellbeing)

  Oct 2017 - Nov 2017

  Desktop Technician

  Six-week contract position which involved deploying 400 new PCs to a call center. Duties included setup and configuration of new PC hardware, Windows and call center application software installation and troubleshooting, and assisting end-users.

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  Robert Half Technology

  Feb 2018 - Feb 2018

  Network Support Specialist

  Short-term contract position to manage and support the computers & network in Sylvan Learning's testing center during a state-wide testing period.

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  Sprint

  Aug 2018 - Feb 2019

  Support Technician

  Contract-to-perm position (via Apex Systems) responsible for performing Tier III diagnostics on Sprint’s subscriber network trouble tickets. This role serves a liaison between Engineering, Operations, Sales, Marketing, Customer Care, Corporate Engineering and Sprint’s customers. Left company on good terms to relocate to the greater Atlanta area.

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  CarMax

  Jul 2019 - Nov 2019

  Desktop Migration Technician

  Contract position to assist in a mass Windows 10 deployment to two large financial call center offices. Primary duties included planning, organizing and upgrading (via re-imaging) a large number of both desktop and laptop computers from Windows 7 to Windows 10. Other duties consisted of various help desk roles, including assisting users in application software troubleshooting, diagnosing and repairing computer hardware failures, and resolving printer hardware and software issues.

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  Zoom

  Apr 2020 - Sept 2022

  Technical Support Engineer

  My responsibilities included:- Providing support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels;- Identifying bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions;- Providing ideas and assist with creation of documentation and training material for external and internal Support Center content;- Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers;- Staying familiar with all of Zoom’s products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry. Show less

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  Citrix

  Dec 2022 - Jan 2024

  Network Security Engineer

  Part of the Cloud Software Group. Responsible for troubleshooting and ensuring functionality for Citrix NetScaler load balancing and Gateway Devices. Primary duties included managing tickets, troubleshooting meetings with customers, in depth Wireless Networking troubleshooting, utilizing packet tracing software for Network Layer troubleshooting and analysis. Job duties also included working with Citrix Storefront, Citrix Virtual Applications and Desktops, Microsoft Server, and Active Directory. Show less

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  Movius

  Oct 2024 - now

  Technical Support Engineer