Mutasim Damlakhi

Experience

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  Royal Regency Palace Hotel

  Jan 2013 - Aug 2014

  Customer Relations Officer

  plan and execute annual public relations and marketing activities to support the business objectives of the hotel. Achieve relations goals and increase customer base and revenue. Providing professional, and high quality service that meet customers' requirements and exceeds their expectations.developing the relationship with customers, and ensuring that customers profiles are updated principle -Know Your Customers Making a sales plan in order to achieve the reservation' target through building relations in the targeted markets.Finding new paths and channels to built the awareness . Dealing with Client VIPs in a suitable manner, by visiting them in their offices and trying to make them feel comfortable while dealing with the ban Show less

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  El Seif for Operation and Maintenance Company

  Oct 2014 - Aug 2022

  Business Development Executive

  • Conducted in-depth market segmentation analysis to identify new business opportunities and support growth strategies.• Collaborated with IT and business analysis teams to develop functional requirements and process models.• Delivered actionable insights through comprehensive monthly reports and variance analyses, supporting data-driven decision-making.

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  Leejam Sports Company (Fitness Time)

  Sept 2022 - Aug 2023

  Portfolio Manager

  • Designed and implemented a digital transformation strategy to enhance fitness club operations and customer engagement.• Managed a diverse project portfolio, prioritizing initiatives to align with corporate goals and maximize ROI.• Conducted financial and operational modeling to drive data-driven decision-making and business insights.• Improved reporting accuracy and streamlined internal communication across departments for enhanced operational efficiency.

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  ISB ME

  Sept 2023 - now

  Sr. Business Analyst

  • Led multiple high-impact digital transformation initiatives, driving efficiency and innovation across the enterprise.• Gathered, analyzed, and translated complex business needs into technical requirements for cross-functional teams.• Collaborated with senior stakeholders to ensure strategic alignment and successful delivery of key project milestones.