
Darnell Joseph
Work-study Administrator

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About me
Associate Technical Support Analyst
Education

University of Connecticut
2014 - 2018Communication and Media Studies
Experience

Nancy A. Humphreys Institute for Political Social Work
Aug 2014 - May 2016Work-study Administrator• Maintain student database by updating new records within Microsoft Excel software.• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.• Assist in resolving any administrative issues.

Hartford Public Schools Research and Assessment
Aug 2014 - Jan 2014Intern• Monitored student attendance in district summer school program and produced daily attendance summaries for principals which assisted the district’s attendance policy.• Assisted in the collection of observational notes during school visits to monitor student instruction and best teaching practices resulting in the improvement of classroom learning.

Toys"R"Us
Aug 2014 - Dec 2014Seasonal Retail Sales Associate• Welcomed customers to the store and answered their queries• Assessed customers’ needs and provided assistance and information on product features• Ensured high levels of customer satisfaction through excellent sales service and customer service• Maintained in-stock and presentable condition in assigned areas

UConn Office of Community Outreach
Aug 2017 - Dec 2017Work Study Student• Enter student data into Community Outreach program.• Provide general administrative and clerical support including mailing, scanning, faxing and copying.

Northwestern Mutual
Nov 2017 - May 2018Financial Representative Intern
Numotion
Dec 2018 - Mar 2019Order Entry Coordinator
Enterprise Rent-A-Car
Mar 2019 - Mar 2022Manager trainee
CDK Global
Mar 2022 - nowAssociate Technical Support Analyst
Licenses & Certifications
- View certificate

Core 1: Hardware and Network Troubleshooting
IBMFeb 2025 - View certificate

Core 1: Hardware and Network Troubleshooting
IBMFeb 2025 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInApr 2022
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