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Killian Kelly

Killian Kelly

Ships officer

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location of Killian KellyCounty Meath, Ireland

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  • Timeline

  • About me

    Senior Technical Support Engineer

  • Education

    • National Maritime College of Ireland

      2002 - 2006
      BSc in Nautical Science (2002-2006) Officer of the watch class 11(unlimited)

      Between Nov 02 and June 06 I completed my Officer of the watch STCW 95 ll/2 ticket and Ireland with 21 months sea time on various types of ships as trainee Deck Officer.I graduated top of my class in Nautical Science.Subjects: Coastal navigation, Ocean navigation, Ship Construction, Ship Stability, General Ship Knowledge, Meteorology, Seamanship, Rules of The Road.

    • St Michaels Trim

      1991 - 1996
      High School

    • Athlone Institute of Technology

      2002 - 2006
      Science (Chemistry)

    • Dublin Institute of Technology

      2011 - 2015
      Bachelor’s Degree I.T Honours degree

      Activities and Societies: Class Rep, GAA Advanced Networking Protocols: TCP/IP, switching, routers, socket programming, HTTP, FTP Client and Servers.Operating Systems: Linux, Microsoft, Kali Linux, Ubuntu/Debian, Android mobile technologies. Virtual desktops and Virtual machines, VMware and VDI’s.Hardware: Building computers from scratch, adding and maintaining existing hardware and Standard Operating Environments. Software: Oracle and MySQL, phpMyadmin for use with building and maintaining databases, Web… Show more Advanced Networking Protocols: TCP/IP, switching, routers, socket programming, HTTP, FTP Client and Servers.Operating Systems: Linux, Microsoft, Kali Linux, Ubuntu/Debian, Android mobile technologies. Virtual desktops and Virtual machines, VMware and VDI’s.Hardware: Building computers from scratch, adding and maintaining existing hardware and Standard Operating Environments. Software: Oracle and MySQL, phpMyadmin for use with building and maintaining databases, Web designing software, Kali Linux tools for Internet security, ethical hacking and penetration testing. Geographical Information Systems, ARCGIS, Project management tools, Microsoft Exchange Server 2010/2013. Basic Microsoft SharePoint 2010 user administration, Windows Server 2008 R2 / 2012 and Active Directory.Programming Languages: C, PHP, jQuery, SQL, Java, JavaScript, and HTML. Show less

  • Experience

    • Frazier Yachts, Monaco.

      Sept 2008 - Apr 2009
      Ships officer

      2nd Officer onboard very busy superyacht cruising around Australia with owner onboard. Duties: Manager/Bosun to the deck crew, providing the highest level of customer service to very important guests, maintaining the yacht to the highest standard, Passage planning and commissioning the yacht for the arrival of the owner. All safety aspects, designated deck person for safety.

    • Hamilton Island Marina

      Jun 2009 - Jan 2010
      Marina Supervisor.

      • Supervising five marina concierges in one of the busiest marinas in Australia.• On call for distress calls and liaising with the marine department.

    • Hayman

      Mar 2010 - Oct 2010
      Water Sports Manager.

      • Delivered exceptional customer service.• Managing staff, making rosters and ensuring safety standards were adhered to.

    • Department Of Agriculture, Food and the Marine.

      Jun 2011 - Sept 2011
      Marina Superintendent

      • Supervising the busy marina.• Liaising with guests, responsible for the marina office.

    • Graylion Security

      Dec 2011 - May 2013
      Maritime Security Advisor

      Provided advice to Management regarding Maritime Security in high risk areas.Liaising with Security Teams and Shipping Companies.

    • Student Universal Support Ireland, SUSI City of Dublin Vocational Education Committee, CDVEC.

      Nov 2012 - Mar 2013
      Grant Assessor for the Public Appointments Service (PAS -Temporary contract).

      • Processing grant applications for third level students.• Working in a large team and liaising with various government departments.• Assessing eligibility for grants and decision making.• Data scrutiny and verification, system management and careful analysis of supporting documents.• Responsible for internal communications within sector and implementation of internal and government processes.

    • Sky

      Jun 2013 - Jun 2014
      Customer Service Advisor

      • Technical support for Sky TV and broadband customers.• Resolving complex customer service and technical issues.• Responsible for customer recovery and retention.• Identify and suggest improvement strategies.• Coaching new team members.• Winner of various shine awards for exemplary customer service, work practices and team accolades and achieved 100% customer satisfaction scores for twelve months.

    • Trim Hire and Hardware

      Jun 2014 - Oct 2015
      Sales and Marketing Executive

      • Exceed sales targets consistently.• Online marketing and social media advertising including website administration and online sales techniques.• Providing excellent customer service, face to face and over the phone.• Stock control and goods inwards using different systems such as Syrinx.• Expert at sales and hire systems such as Syrinx and Java.

    • ICT Services Ltd

      Oct 2015 - Dec 2015
      Installation Engineer and Technical Support

      Responsible for the deployment and installation of new hardware devices and updating new "edge" software in AIB branches nationwide. Also responsible for the smooth migration of the new software for the bank staff which includes setting up accounts and networked peripheral devices. Troubleshooting network, hardware and software issues and providing support for windows server. Support for the bank staff after the installation of the edge system.

    • Tenable Network Security

      Jan 2016 - now
      Technical Support Engineer

    • Adobe

      Jun 2019 - now
      Premier Technical Support Engineer

  • Licenses & Certifications

    • Adobe Certified Expert-Marketo Engage Business Practitioner

      Adobe
      Oct 2023
      View certificate certificate