Eric Prosper

Experience

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  HLB Appavoo & Associates

  Dec 1997 - Jan 1999

  Technical Support

  • Technical support to end users. Windows 95 & 98 based Workstation and Ms Office applications • Deployment and Maintenance of ACCPAC application and Windows NT 4.0 Server.• Maintenance on all dot matrix and inkjet printers.• Deployment, configuration and maintenance of all workstations.

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  IFRAMAC Ltd

  Feb 1999 - Oct 2002

  Hardware Maintenance Officer/ I.T Administrator

  • Supervision of the whole network with more than 200 workstations and 15 Windows servers.• Maintenance of network cabling. • Maintenance of the X25 link, dot matrix & inkjet printers.• Responsible for all I.T purchasing, follow up of orders, delivery and deployment from third parties. • Provisional budget preparation for I.T dept.• Technical support to end users. Windows 98 based workstations and Ms Office applications.

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  Giblot Ducray Informatique

  Jan 2003 - Oct 2003

  Technical Support Engineer

  • Technical Support to end-users and company’s clients.• Administration of the company’s whole system and network including workstations, printers.• Administration of the Windows 2000 servers, Exchange 2000,Ms SQL.• Support to Windows Xp Pro based workstation support and Ms Office application.• Cisco Routers and D-link Switches configuration and maintenance.

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  Data Communications Ltd - DCL

  Nov 2003 - Feb 2004

  Technical Support Engineer

  • Technical Support to network engineers in deployment of routers, switches, catalyst, etc..• Administration of the company’s whole system and network including workstations and printers.• Helpdesk support to end-users.• Technical support to Wi-Fi antenna’s deployment throughout the country.

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  Superfund Asset Management

  Mar 2004 - May 2008

  IT Administrator / Team Leader

  • Administration and management of the company’s whole system and network. • VoIP Network maintenance• Installation and configuration of a DRC (Disaster Recovery Center). • Installation of a VSAT via Intelsat connection for redundancy. • Administration of Dell and HP Proliant servers:• Configuration and maintenance of Cisco routers and Catalyst.• Maintenance of all network based devices and VPN set ups.• Windows Xp and Vista based workstations and Ms Office technical support.• Administration and technical support to all trading based applications. (Bloomberg)• Stock and equipment purchase follow up. Show less

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  Nettobe (NET2BE) Ltd.

  Jun 2008 - Apr 2009

  Technical Team Lead

  • Technical direction of clients’ network projects.• Technical expertise in networking including call-centers, network architecture and topology, security concepts, intrusion prevention, network access control and network audit.• Negotiation and supervision of technical deployment and follow up of orders and contract from third parties.• Client follow up, implementation follow up and quality control.• Service Level Agreement preparation as per clients’ needs.• Deployment of Network Access and Security devices Show less

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  Astellia

  Dec 2009 - May 2018

  • Technical support to a group of employees on critical tickets• Tickets prioritization, manage hub workload sharing• Technical point of escalations (customer / internal)• Define and follow the implementation of the training plan (leadership/functional/technical competencies), responsible for competencies build-up and alignment to the need• Manage transverse activities (check that “project to support” handover criteria are fulfilled, lead special projects upon request of Line Manager, …)• Delegation of Authority of Line Manager when needed Show less • Administration and Supervision of Astellia solution deployed on different Mobile Operators network in Africa / Middle East and India. (Ensure that solution configuration follows the complex evolution of operator network).• Client follow up, implementation follow up and quality control.• Team Leader of Offshore Administrators based in India (Daily and weekly follow up of remote employees and RIDA review)• Weekly customer report of overall data availability preparation and review. Show less

  • Technical Lead

    Mar 2017 - May 2018

  • Senior Technical Support

    Sept 2016 - Feb 2017

  • Technical Support

    May 2015 - Aug 2016

  • Astellia Nova EPC Solution Expert

    Sept 2013 - Apr 2015

  • Solution Administrator

    Dec 2009 - Sept 2013
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  EXFO

  May 2018 - May 2019

  Customer Care Technical Leader
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  Claranet France

  Jun 2019 - now

  Platform Manager

  • Ensure the follow-up of with the clients (incidents and changes) and propose innovative solutions.• Lead the technical monitoring committee on the evolution of the platform, make proposals and work with the pre-sales and sales teams.• Collaborate with Infra and Application experts on specific technical issues and coordinate improvement proposals.• Contribute to technical and software architecture decisions and to the resolution of technical issues (growth, events).• Set up internal and external reporting tables (project consumption etc.).• Manage the SLA and KPI services through COPIL and other contractual meetings.• .... Show less

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  OVHcloud

  Sept 2024 - now

  Technical Account Manager