Vivien Modo

Experience

• 

  DHL Intl' Nig Ltd

  Aug 2009 - Jan 2011

  Customer Care

   Management of clients to see that all their issues are given proper attention. Providing a friendly, efficient and effective first point of contact for customers, providing advice, assistance and general information on the product . Ensure all information displays within the Service Point are fully stocked and updated. Individually and as a team member, contribute to the process of improving services by highlighting problems or trends and suggesting where improvements could be made.  Handling customers complaints. Providing help and services. Investigating and solving problems. Delivering excellent front-line face to face service to customers. Delivering excellent front-line face to face service to customers. Management of clients to see that all their issues are given proper attention. Providing a friendly, efficient and effective first point of contact for customers, providing advice, assistance and general information on the product . Show less

• 

  Bluesea Investments Ltd

  Mar 2011 - May 2012

  Public Relation / Marketing

  • Develop a marketing communications plan including strategy, goals, budget and tactics• Develop media relations strategy, seeking high-level placements in print, broadcast and online media• Coordinate all public relations activities• Direct social media team to engage audiences across media• Leverage existing media relationships and cultivate new contacts within business and industry media• Manage media inquiries and interview requests• Create content for press releases, byline articles and keynote presentations• Monitor, analyze and communicate PR results on a quarterly basis• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.• Build relationships with thought leaders to grow industry awareness• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them Show less

• 

  Centurion Registrars Limited

  Jun 2012 - Nov 2016

   Managing of employees for business. Managing of departments. Organize documents. Communicate with customers and corporate officials. Schedule employees for business. Train the employees. Maintain the efficiency of the business. Implementation of Policies & Procedures. Liasing with a wide range of people involved in policy areas such as staff performance, health & safety. Recruiting staff. Undertaking regular salary review. Administering pay roll & maintaining employee records. Planning, delivering, training & induction for new employees. Show less

  • Head, Human Resources

    Jun 2012 - Nov 2016

  • Human Resources

    Jun 2012 - Jun 2016
• 

  Sankore Global Investments "Centurion Registrars Limited"

  Jan 2015 - Nov 2016

  Manager, Operations

   Developing strategic plans and marketing strategies, and undertaking presentations to and negotiations with prospective company clients. Developing and agreeing targets and pricing along with the Registrar. Assuming personal responsibility for planning, developing and growing of clientele base. Ensure the service delivery meets and exceed our client’s requirement Design products and services suitable for efficient service delivery Proposal preparation and follow up with new clients Keeping abreast of all industry developments and being aware of and responsive to economic trends, government policies. Support company's marketing efforts as needed. Attend all forms of meeting conducted by clients Co-ordinate and supervise all staff and their duties Generate range analysis reports and other reports as required Deliver on Offer and Issues within the stipulated time Reconcile all collated returns and dividend accounts Attend to escalated issues/queries Maintaining relationships with all industry related partners and identifying new potential companies as required.  Sound Relationship management with existing clients Show less

• 

  Asset and Resource Management Company (ARM)

  Dec 2016 - Mar 2017

  Fund Admin
• 

  ARM Securities Limited

  Apr 2017 - Feb 2018

  Team Lead
• 

  Coronation Securities Limited

  Feb 2018 - now

  Head, Operations