Ahmed Abdelkhalek

Experience

• 

  Ericsson

  Oct 2016 - Mar 2025

  Designed and deployed OpenStack/Kubernetes solutions for large enterprises. Automated processes with Python/Bash, Led client-focused initiatives that boosted efficiency and satisfaction. Provided advanced BSS operations support, troubleshooting outages and managing network expansions. Automated daily tasks, reducing manual effort . Handled performance degradation and complex troubleshooting for Ericsson BSS nodes. Coordinated with field teams to minimize downtime. Maintained clear communication with stakeholders, ensuring timely resolutions and consistent network performance. Monitored and analyzed multi-vendor (Ericsson, ZTE, Huawei) KPIs. Performed first-level troubleshooting and escalations, maintaining high performance. Created benchmarking reports for pre-/post-change comparisons to drive continuous improvements. Monitored alarms for Ericsson, ZTE, and Huawei systems, escalating critical issues promptly. Coordinated with field teams for swift resolution, ensuring seamless service availability. Documented solutions to improve future incident response.

  • Cloud Engineer

    Oct 2021 - Mar 2025

  • Level 2 Support BO Engineer

    Nov 2019 - Oct 2022

  • RAN BackOffice Engineer

    Oct 2018 - Nov 2019

  • RAN BSS L1 Support

    Oct 2017 - Oct 2018

  • Performance Engineer

    Mar 2017 - Oct 2017

  • FO RAN Dispatcher

    Oct 2016 - Mar 2017
• 

  Deloitte

  Sept 2024 - now

  Cloud/DevOps Consultant

  Spearheading cloud-native development and modernization on GCP. Automated infrastructure with Terraform and CI/CD, reducing manual tasks . Enhanced security best practices and containerized legacy systems for improved scalability.