Shraddha Karelia

Experience

• 

  Tata Communications

  Apr 2011 - Sept 2014

  NOC Engineer

  • Order Fulfillment for Enterprise/wholesale customers of Tata Communications namely ILL, NPLC, IPLC, VOICE over optical transmission media.• Carry out end to end stability testing prior to the handover of the service to customer. Coordination with Program Manager till complete handover.• Plan & execute network activities to optimize network resource & improve quality of service extended to customer resulting in customer centric vision of organization.• Hands on experience of handling SDH MUXes from vendor such as Tejas (MC4L, MC16L, TJ 12XX, TJ1500, 1600), ECI (XDM -100/500/1000/2000), NEC (WB/BB), FIBCOM, CIENA(CD), Alcatel equipments EMS &NMS. Show less

• 

  Infosys

  Apr 2014 - now

  Role & Responsibility as Transition Lead/CFS Lead:-• Managed and analyzed the IT services and IT Staffing as well as Related Processes and Definitions of the client.• Responsible for Complete transition of all the Processes from client to Service Provider.• As a part of continuous service Improvement, regularly analyzed the ITSM Maturity of the Clients and suggested the Enhancements and Process improvements.• Managed and supervised the outsourcing Projects.• Managed the Infrastructure Team.• Ensured the Project adheres to the Quality criteria defined by the Organization and comply to it.• Ensured that agreed targets are met and appropriate qualitative standards achieved.• Responsible for committed Service Delivery; Support activities as per agreedrequirements.• Monitored SLAs and escalate to higher Management (for any breaches).• Monitored Major Incidents and actively conducted the meetings with client for discussion of RCAs Implementation.• Suggested the ServiceNow Enhancements when needed and actively played role in various integrations.• Prepared and shared regular reports. Show less Role & Responsibility as Project Coordinator:-• My role is to provide end to end project delivery coordination for the customer products.• High level management and tracking of projects through their various phases – Solution Definition to Finalisation.• Interacting with customers all over Australia to understand their business requirement and ensuring their requirements are fulfilled.• Supervising and coordinating with different project teams including sales, design, technical, resource management, finance, helpdesk and other internal project staff for timely project delivery.• Monitor orders, provide fortnightly project status updates, indicate project jeopardy status, manage and track milestones and target dates, indicate the members of the virtual team, and track time spent on each project.• Conduct stakeholder / sales / customer project kick off meeting (s) - understand/define project & billing/commercial requirements• Review project risk/issues with stakeholders/confirm closure. Show less

  • Technology Lead

    Jan 2022 - now

  • Technology Analyst

    Apr 2014 - Dec 2021