Kristen Clarke

Experience

• 

  Mirum Agency

  May 2016 - Jul 2016

  Social Media Intern

  •Tracked and analyzed viewer engagement across multiple social media platforms to gather useful market data for client advertising campaigns and performed general administration duties for the Social Media team•Directed and managed a photo shoot for Axe Body Spray on behalf of their Axe Stage Pass campaign •Assisted in the casting process and execution of a baby formula campaign for Parent’s Choice

• 

  J. Walter Thompson INSIDE

  May 2018 - Jul 2018

  Project Management Intern

  • Researched the behavioral analytics to assist General Motors in understanding a specific customer demographic • Composed and published social media copy on behalf of Dignity Health focusing on their HumanKindness campaign • Utilized the Redmine system to manage deadlines and campaign projects for the marketing and creative teams

• 

  Madewell

  May 2019 - Apr 2022

  Sales Associate

  •Manage sales floor operations, interact with new and existing customers, and conduct point of sale transactions•Assist customers in styling new outfits, as well as promote new product merchandise according to customer needs•Responsible for various daily tasks such as inventory management, merchandise display renovations, and responding to telephone inquiries

• 

  Link Entertainment LLC

  Sept 2019 - Dec 2019

  Talent Management Intern

  • General administration duties for the Talent Management team and covered for other assistants as required• Composed script coverage for potential and upcoming film productions as well as editing reels for client materials• Coordinated client meetings on behalf of talent managers as well as leading existing clientele communications • Responsible for outreach, coordination and tracking of 100+ casting submissions on the Breakdown Express system

• 

  Apple

  Aug 2021 - now

  • Use analytical, triage, and problem-solving skills to support and solve hardware, software, and product issues • Successfully complete same unit iPhone repairs for all models in a timely manner • Proactively take initiative to make decisions efficiently and create the best solution for the customer• Manage session duration time to accommodate a daily average of at least 15+ appointments per day • Interact with approximately 50+ customers daily, building a strong customer base by providing personalized product guidance• Prepare and stage products to ensure efficient deliveries to customers as well as in-store pickups

  • Tech Expert

    Jan 2023 - now

  • Tech Specialist

    Dec 2021 - Jan 2023

  • Product Zone Specialist

    Aug 2021 - Dec 2021