Thomas Gillett

Experience

• 

  Citi

  Sept 2010 - Sept 2011

  Fraud Analyst

  Part of the "Treasury and Trade Solutions: Fraud Management" team. This role had a Corporate Banking (Institutional Clients Group / ICG) focus on Fraud Identification and Mitigation across the Treasury and Trade Solutions (TTS) business globally. Key projects & activities:- Project Manager for global fraud monitoring solution including data privacy approval coordination, manual transaction monitoring process mapping and assessment of global payment platforms.- Coordination of data privacy approvals and cross border data clearance for key initiatives.- Development of multiple internal SharePoint / InfoPath solutions.- Implementation of key metrics reporting for senior management including metric correlation.- Application of risk and mathematical methodologies to transactional data to identify potential fraud events.- Mapping of internal and external payment flows. Show less

• 

  Citi

  Jul 2012 - now

  Head of "ICG Operations & Technology - End User Computing" and “TTS Operations Controls Critical Initiatives”. This role has a Corporate Banking (Institutional Clients Group / ICG) focus. Modern technologies and Big Data Correlation are used for the assessment of Risk, Process and Controls Enhancement, Data Mining and Operational Insight. Key projects & activities:- Managing global team across 4 regions, responsible for governing End User Computing solutions present in the business to ensure compliance with internal policies, regulatory requirements and the overall reduction of risk within this portfolio. This includes identification, assessment, risk mitigation and retirement solutions for such.- Leading the “Controls of the Future”. This has global interactions across multiple product lines.- Leading Critical Controls Initiatives to assess and enhance Operational Controls on a global scale.- Risk & controls analytics and data-driven programs. Driver of inference & action cycle through design and implementation of Risk Analytics Dashboards, including a landing page which aggregates 10+ key risk metrics and identifies patterns, trends and correlations.- Program Management for Strategic Initiatives across Institutional Clients Group’s TTS Operations Controls group. Specific focus areas include Big Data Analytics (1M+ records daily), process re-engineering & robotics (saving 100+ hours per month) and risk dashboards / visualizations.- Coordinated data privacy / cross border data clearances across 20+ geographies in 4 regions.- Big Data Analytics to identify internal risks / breaches of policy.- Risk & Controls reporting and visualization for key metrics to senior management – regulatory events, corrective action plans, loss events, continuity of business etc Show less Head of the "Treasury & Trade Solutions Operations - End User Computing Governance Unit".Part of this role includes engagement in the Cornell Tech partnership on Roosevelt Island in NY.This role has a Corporate Banking (Institutional Clients Group / ICG) focus. Modern technologies and Big Data Correlation are used for the assessment of Risk, Process and Controls Enhancement, Data Mining and Operational Insight. Key projects & activities:- Managing the team responsible for governing the End User Computing solutions present in the business to ensure compliance with internal policies, regulatory requirements and the overall reduction of risk within this portfolio. This includes identification, assessment, risk mitigation and eventual retirement solutions for such.- Leading the “Controls of the Future” design team for the enhanced payment network. This has global interactions across multiple product lines.- Developed risk testing and reviews platform to schedule and track 10K+ tests / reviews annually across 75+ geographies in 4 regions. Implemented utilizing SharePoint / InfoPath.- Risk & controls analytics and data-driven programs. Driver of inference & action cycle through design and implementation of Risk Analytics Dashboards, including a landing page which aggregates 10+ key risk metrics and identifies patterns, trends and correlations.- Program Management for Strategic Initiatives across Institutional Clients Group’s Digital Controls group. Specific focus areas include Big Data Analytics (1M+ records daily), process re-engineering & robotics (saving 100+ hours per month) and risk dashboards / visualizations.- Coordinated data privacy / cross border data clearances across 20+ geographies in 4 regions.- Big Data Analytics to identify internal risks / breaches of policy.- Risk & Controls reporting and visualization for key metrics to senior management – regulatory events, corrective action plans, loss events, continuity of business etc. Show less Part of the "ICG Operations & IT Controls: Digital Controls" team. This role has a Corporate Banking (Institutional Clients Group / ICG) focus. Modern technologies and Big Data Correlation is used for the assessment of Risk, Process and Controls Enhancement, Data Mining and Operational Insight. Key projects & activities:- Developed risk testing and reviews platform to schedule and track 10K+ tests / reviews annually across 75+ geographies in 4 regions. Implemented utilizing SharePoint and InfoPath.- Risk Management Analyst accountable for risk & controls analytics and data-driven programs. Driver of inference & action cycle through design and implementation of Risk Analytics Dashboards, including a landing page which aggregates 10+ key risk metrics and identifies patterns, trends and correlations.- Program Management for Strategic Initiatives across Institutional Clients Group’s Digital Controls group. Specific focus areas include Big Data Analytics (1M+ records daily), process re-engineering & robotics (saving 100+ hours per month) and risk dashboards / visualizations.- Coordinated data privacy / cross border data clearances across 20+ geographies in 4 operating regions.- Big Data Analytics (Platfora / Datameer / Hue) to identify internal risks / breaches of policy.- Risk & Controls reporting and visualization for key metrics to senior management – regulatory events, corrective action plans, loss events, continuity of business etc.- Process re-engineering and simplification via the application of automation or ‘robotics’. Show less Part of the "Asia Pacific: Internal Fraud" team (Project Vallar). This role had a Retail Banking (Global Consumer Group / GCG) focus on Internal Fraud Analytics for prevention and detection against illicit activity. Key projects & activities:- Member of Citi’s flagship internal fraud monitoring team covering 15+ geographies across APAC. Independent validation of adherence to internal branch controls / policies in partnership with Branch Oversight Function (100+ policies applicable to 15+ geographies).- Technical maintenance of regional fraud monitoring solution (Actimize Suite – 50+ rules utilizing 100+ data feeds). Extraction and analysis of large and complex data volumes (100K+ records) to identify potential frauds and reduce losses.- Independent validation of adherence to internal branch controls and policies as per the Branch Oversight Function.- Use of key tools (i2/SPSS) to identify patterns of behavior between employees, clients, companies – for example ‘Peer Profiling’ and produce visualizations of such.- Coordination of data privacy approvals and cross border data clearance for key initiatives.- Onboarding and testing of new data components for analytics – internal and external data. Show less

  • Director of TTS Reconciliations Standards and Governance

    Jan 2024 - now

  • Director: Operations Risk & Controls

    Jan 2023 - Feb 2024

  • Senior Vice President: Operational Risk Senior Manager

    Jan 2021 - Jan 2023

  • Vice President: Operational Risk Analyst

    Jan 2018 - Jan 2021

  • Assistant Vice President: Operational Risk Analyst

    Apr 2014 - Jan 2018

  • Assistant Manager: Business Fraud Analyst

    Jul 2012 - Apr 2014