Talk to sales Try for Free
Priya Aggarwal

Priya Aggarwal

Guest Reader Relationship Executive

Followers of Priya Aggarwal1000 followers
location of Priya AggarwalGhaziabad, Uttar Pradesh, India

Connect with Priya Aggarwal to Send Message

Connect

Connect with Priya Aggarwal to Send Message

Connect

  • Timeline

  • About me

    Human Resource I Learning & Development | Talent Management | Executive Search I Coach I Content Development | Senior Programme Manager I Hotel Operations

  • Education

    • The Air Force School, Subroto Park, Delhi Cantt

      2001 -
      High School Non-medical Science

      Activities and Societies: Performed in many stage performances - theater, debates and dance competitions, at school and inter school level.

    • The Oberoi Centre of Learning and Development (OCLD)

      2005 - 2007
      Post Graduate Diploma in Guest Service Management Hospitality Topper, Awarded 'Rai Bahadur Mohan Singh Oberoi Award' for excellence

    • Indian Institute of Management, Calcutta

      2010 - 2011
      Executive Program in Human Resource Management (EPHRM) Human Resources

    • Institute of Hotel Management, Catering Technology and Applied Nutrition, Jaipur

      2002 - 2005
      B. Sc. in Hospitality Management and Hotel Administration Hospitality Administration/Management All India Topper - 2nd and 3rd year, Ranked 1st throughout in college

    • Indira Gandhi National Open University

      2018 - 2020
      Masters of Arts (Psychology) PSYCHOLOGY

  • Experience

    • The Times Of India

      Apr 2002 - Jun 2002
      Guest Reader Relationship Executive

      Participated in analyzing the customer’s needs and expectations, to launch delivery packages. This helped in understanding the competition and designing relevant marketing strategies.

    • Oberoi Hotels & Resorts

      Jul 2007 - Jun 2008
      Assistant Manager - Food and Beverage Service

      Responsible for managing the day to day operations of all outlets like Restaurant, Bar, Banquets, In Room Dining and Pool Side. Remembered for excellent guest feedback whilst ensuring high team morale. Concentrated on process improvement, personalized training programmes and maintaining highest operational standards.

    • The Oberoi Group

      Jul 2008 - Sept 2020

      Introduced experiential learning to all soft skill modules at OCLD, enabling direct connect between behavioural learning in classroom to the shop floor operations. Aligned behaviourial modules with the core competency framework and reassessed the actual on-the-job performance. • Certified Department Trainer (CDT) • Managed and conducted several rounds of the OCLD and STEP recruitment process, making sure that they are effective in attracting the right talent, whilst being transparent and fair. • Involved in designing a Mentorship programme for the Management trainees, upon graduation to help them settle in the new role of Assistant Managers and thereby reduce attrition and invested cost Show less

      • Senior Manager - STEP and F&B Service

        Sept 2013 - Sept 2020

      • Manager - Team Leadership and F&B Service

        Sept 2010 - Aug 2013

      • Faculty - Food & Beverage Service

        Jul 2008 - Aug 2010

    • Hotelivate

      Jan 2021 - Sept 2021
      Associate Director - Special Projects

      Working closely with the senior leadership team, I am primarily involved in functions like L&D, Executive Search and Conferences. I also participate in other areas like the LMS, HR-related tasks and F&B. I bring a plethora of experience in Recruitment, Customer Service and Learning and Development, from the hospitality world. My key strengths are Talent acquisition, Instructional Design, Content Development, Designing complete training solutions and Operational Knowledge.

    • Jio World Drive, Reliance Industries Limited

      Oct 2021 - now

      • Head - Human Resource and Training

        Feb 2022 - now

      • Lead - F&B Training

        Oct 2021 - Feb 2022

  • Licenses & Certifications

    • NLP Practitioner

      NLP

    • Certified Hospitality Educator (CHE)

      AHLEI - American Hotel & Lodging Educational Institute

    • 5 Choices to Extraordinary Productivity

      FranklinCovey India & SouthAsia

    • Belbin Team Role Accreditation Course

      PrePearl Training Development Pvt Ltd- Belbin Representative India

    • Certified Instructional Designer

      Strengthscape

    • Kirkpatrick Four Levels Evaluation Certification

      Kirkpatrick Partners, LLC

    • Six Sigma Productivity Workshop

      Benchmark Six Sigma

    • Whale Done, Listening and Giving Feedback

      The Ken Blanchard Companies

    • Engaging with guests

      Dale Carnegie

    • Certificate of Coaching Skills

      Results Coaching Systems

    • Situational Leadership II

      The Ken Blanchard Companies