Nurhayati Osman

Experience

• 

  Isetan Singapore

  Oct 1993 - Dec 1993

  Retail Assistant

  • Was allocated to the Children and Baby Department• Replenishing display stocks and keeping the Department neat and tidy

• 

  Singapore General Hospital

  Dec 1994 - Apr 1995

  Administrative Clerk

  • Data-entry for billing• Prepare monthly statement and invoice to patients

• 

  Kinokuniya Book Store

  Feb 1998 - Oct 2023

  * Holding a concurrent duty from October 2020 ~ present.Doing web maintenance and customer communication operations for the Online Department* Holding a concurrent duty from 2013~2015. In-charge of 2 departments (Lifestyle & Children) * Reviewing staff work performances* Conduct annual appraisal for staffs* Budgeting controlling * Liaison with suppliers for promotions and product review* Planning of marketing activities and promotions* In-charge of opening and closing of the store* Handling daily sale* Manage feedback and complaints* Awarded Silver for Excellent Service Award by Singapore Retailers Association in the year 2014, 2016, 2019 and 2020 Show less

  • Department Manager

    Nov 2012 - Oct 2023

  • Assistant Department Manager

    Nov 2006 - Oct 2012

  • Section Chief

    Jun 2004 - Oct 2006

  • Section Chief

    Aug 1999 - May 2004

  • Retail Executive

    Feb 1998 - Jul 1999
• 

  NHG

  Nov 2023 - now

  Senior Patient Service Associate