Seth Barnett

Experience

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  Sam and Seth Apparel

  Feb 2012 - Jan 2016

  Co-Founder / Co-Owner

  Partners who developed the company’s appearance in multiple eCommerce markets including eBay and a custom eCommerce site. Along with maintaining the store front and communicating with customers.Ecommerce Website:• Designed and implemented custom third party eCommerce web site and integrated it with an eBay company account.• Managed inventory entry into the site, which included pricing, sales and ratings.• Maintained descriptions, search engine meta tags, product weight and dimensions, and shipping constraints for each product.• Regularly research competitive pricing and adjust product pricing when needed.Information Tracking:• Created a application to keep track of past and present inventory that includes quantity amount, amount paid, selling price, weight, dimensions, brief description, and SKU.• Expenses were tracked related to operations costs and cost to secure products for resale which include travel expense. All financial expenditure were tracked and reviewed on a weekly basis to ensure all business costs were managed.• Did a cost benefit analysis on hosting website and application locally or in the Cloud. Give our size and cash flow, we decided to implement our own server. I configured server, installed application, connected to the internet and manage ongoing maintenance.• Implemented a secure environment behind a firewall with all application using SSO to ensure information is safe. Operations Manager:• Create creative eye-catching product displays.• Interacted with customers and researched what styles or additional brands they would like us to have.• Manage customer service and answers all questing or messages within 24 hours.• Package and ship all products.• Was awarded top seller status on eBay because of rating received by customers.• Met with outlet store owners and negotiated bulk purchased that resulted in 25% savings• Managed work schedules for small staff of employees. Show less

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  Poker Time

  Jan 2014 - Jan 2016

  Website Administrator / Media and Marketing Development

  One of three partners who helped develop the core business strategy and implementation plan. In addition to general business operations, I focused on all IT related matters for the partnership. This included two main areas: Company’s Website:• Researched and negotiated web hosting options, which included domain name rights, usage fees, bandwidth and storage• Discussed with partners the various needs for the website. Designed and implemented company website that fulfilled everyone’s requirements.• Included in the web hosting was email services, I created company email accounts that included customer service, information, and support address. I monitored the mailboxes and responded to all inquiries within 24 hours.Business Application:• Created our membership database that tracked member information, this included past and present members• Tournaments were tracked with members who attended, how much they spent and how much they won.• Application was used to create mailing lists for upcoming tournaments.• Researched the best solution for creating an on-premise server that will provide the ability to host the website in the near future along with providing SSO to view Databases and other documents from any web client. Show less

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  PCA Software Partners

  Sept 2014 - Jan 2016

  Information Technology Internship

  Well rounded internship that include working with all facets of the delivery of a technical solution. This included working with hardware, software, project management and support services. • Project Lead: Responsible for overseeing and implementing the delivery of servers that would support the operations of three international locations.• Discussed project deliverables and client expectations to deliver a project plan that ensured all tasks were tracked. This plan outlined delivery risks and challenges.• Purchased new HP servers that required research and installation of OS, RAID and drivers. Documented all steps in the configuration and installation process to ensure local technicians understand how to support.• Installed custom applications and prerequisites including SQL Server, IIS, Microsoft Office, .Net, and security patches. Fully documenting the process for the support organization.• Restored database back up from productions, certified application functioned as expected, packaged and shipped the server to the client.• Provided walk through to support organization• Provide ongoing support as needed. Show less

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  Orion Systems Integrators, LLC.

  Mar 2016 - Sept 2016

  Infrastructure Analyst

  Performed a broad spectrum of functions including: • Monitored ticket system and allocating to appropriate party. Ensured timely ticket closure and escalation when a solution could not be achieved by the SLA. Produced weekly status report to leadership• Tracked hardware and software using automated asset management system (Lansweeper). Managed the physical labeling of all assets and provisioned all software licensing. Produced weekly reports and supported all reporting for internal audits• Monitored network security using SolarWinds Logs and Event Manager across 35 servers, routers, switches, and firewalls. Escalated any concerning items to Security Manager in a timely manner • Managed user security awareness and training program to maintain a level of understanding to keep company assets and networks secure• Worked closely with the Purchasing department to secure quotes and assist with the approval process for hardware and software. Interfaced with Venders to research product details and information• Reviewed backup logs, monitored portable computer backups and maintained data recovery documentation to ensure that the process stays up to date and enforced• Testing of fail-over sequence and resources to Disaster Recovery site• Weekly visit to Disaster Site for physical inspection of servers• Managed, monitored and administered the company guest network using Aruba CentralKey accomplishments:• Implemented Solarwinds Log and Events manager. Which included creating the rules and alerts within the application to monitor the network traffic and alert when any unusual activity exists• Dismantling of the company’s Canadian office. This included the packing of production hardware, shutting down the network, and secure disposal of confidential information• Mapping the entire network at the HQ location and the reorganization the production server racks and networking racks Show less

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  ADP

  Feb 2017 - now

  Owner of HRO’s service technology suite consisting of 13 products that span across the Digital, Telephony, Salesforce, and Analytics spaces.Chatbot, Practitioner Portal (Salesforce Experience Cloud), Worksite Employee Mobile Portal (Salesforce Experience Cloud), Custom CRM (Salesforce Service Cloud), Cobrowse, IVR, Genesys Chat, Genesys Voice, Cimplicity, Genesys Web Pulse, Genesys CX Insights, Calabrio, and Nexidia.• Responsible for leading innovative ideas to enhance product capabilities through continued industry research in competing products and emerging technology. When opportunities are identified, I present strategic proposals to senior leaders to incorporate into our product roadmaps• Partner with Senior Leaders to produce 3-year strategic roadmaps that focus on prioritization of ROI and feedback from our clients. Intimately involved in the yearly release cycle to ensure the balance of completing backlog items with strategic goals to move the products forward• Work closely with cross-departmental partners while overseeing and guiding a team of four to implement and execute our agile methodology in the delivery of the full software development lifecycle (SDLC). Responsible for the final sign-off for production release and the successful deployments to end users • Lead the creation of the deployment plans for the Business and Clients, this includes the creation of training documents and partnering with marketing teams to ensure clear descriptions and highlights of product improvements. I assist in the development of analytics used post deployments to monitor utilization and other key KPIs to cross-reference the products' release goals• Serve as the escalation point for the BCP and DR team for the products I am responsible for. When products are faced with service disruption or degraded client experiences, I am responsible for leading the way to develop mitigation options and plans to quickly resolve the issues Show less Directly maintains and supports telecommunication and chat networks throughout service centers and constantly looks for ways to enhance the system while ensuring the service centers in shared facilities are in compliance with ADP standards. Develops and manages all aspects relating to the department's responsibilities for large projects and functional area. Lead role in large and major projects serving as the Project Manager in coordinating and developing plans. Acts as the primary interface in all aspects of the functional area or large project during the Requirements, Roll-out, and Implementation phases of the PLC. Maintains a high and comprehensive level of expertise in all pertinent product and/or functional areas, including operations, usage, client/product requirements and standards. Interacts with others both within the department and outside the department in a highly professional manner, coordinating and organizing activities, policies, plans and directions pertaining to regional usage, functional area or implementation. Show less Provided technical support for the telecom operations team and National Accounts scrum team • Managed New Client projects and design of the specialized call flows• Interacted on a daily basis with the leadership of both the business unit and the Technology organization• Executed the deployment of new call flow strategies into the development and production environments while being the liaison between the Scrum team and the Business Unit• Identified solutions to critical issues and implement them in a timely fashion to minimize impact and improve on existing processes to be more efficient and to reduce risk• Compiled biweekly audit reports and inventory lists of all VDNs, hunt groups, and vectors used in production• Reviewed Call Detail Reports (CDRs) in the IVR along with other tracing tools to troubleshoot issues• Managed toll free number orders and also the implementation of these into production• Executed both agent and supervisor provisioning requests in the following systems: CMS Supervisor, Cimplicity, Genesys Administrator, NICE, Calabrio, Avaya One-X, Avaya Call Manager, Aura messaging, Virtual Hold Technology portal, and Workforce Management Show less

  • Director of Emerging Service Technology

    Dec 2022 - now

  • Lead Product Manager

    Aug 2021 - Dec 2022

  • Project Manager

    Jun 2019 - Aug 2021

  • Technology & Applications Management Specialist I

    Feb 2017 - Jun 2019