Matt Cooper

Matt Cooper

Management

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  • Timeline

  • About me

    Customer Success Team Manager at Octopus Electric Vehicles

  • Education

    • Somerset College

      2011 - 2013
      BTEC Business Level 3 Business Administration and Management, General MMM
    • Southampton Solent University

      2013 - 2016
      Ba Hons International Business Management Business Administration, Management and Operations 2:2
  • Experience

    • Domino's Pizza

      Dec 2011 - Sept 2013
      Management
    • River Island

      Nov 2012 - Jan 2013
      Sales Assistant
    • Blacks Leisure Group

      Jan 2014 - May 2014
      Sales Assistant
    • Enterprise Rent-A-Car

      Jun 2014 - Sept 2014
      Management Trainee Intern
    • PORTSWOOD CYCLES LIMITED

      Sept 2014 - Jul 2016
      Sales Assistant
    • FreeGo Electric Bikes Limited

      Jan 2015 - Sept 2015
      Sales and Administration intern

      Freego Electric Bikes Ltd is a British company. All operations are run from Head Office in Southampton and with over 230 Stockists nationwide it is a rapidly expanding business.Freego continuously carry out diligent research and development into the requirements of the UK electric bike market, helping us to consistently deliver an innovative, high quality range of electric bikes.The main aim of the company is to supply the very best of electronic technology, coupled with the most conscientiously hand built frames available within the market place. We offer the best in class bikes at the most competitive pricing, along with industry leading warranties and an after sales service to match. We also export to many different countries throughout the World and are constantly looking for new Business partners.Accepted by Cyclescheme, the NHS Bikes to work schemes, we enjoy an excellent reputation within the trade and the general public alike in a sector which is currently the fastest growing form of alternative transport.for more information visit www.freegoelectricbikes.com Show less

    • Venture Marketing Group

      Jul 2016 - May 2017
      Sales Executive

      Venture Marketing Group is a dynamic company, producing a portfolio of high quality exhibitions, magazines and websites. Our current portfolio consists of exhibitions, publications and websites for business, recruitment and human resources, including market-leading products in franchising, HR learning, graduate and engineering recruitment.Key Portfolio: - The National Graduate Exhibition portfolio - gradjobs.co.uk - GradJobs Magazine - GradJobs Directory

    • Tesla

      May 2017 - May 2019

      Highlights• After 6 months of being a product specialist I was promoted to a Sales Advisor, during my time as a Sales Advisor I worked in 4 different branches helping each one to exceed its target• Achieving UK Top Five Sales Advisor by exceeding targets and helping our area achieve growth of 18% YoY to become a £35+ million (annually) region• Helping to transform our lowest performing store Park Royal in a 3-month period to achieve and exceed its target for the first time since opening 18 months prior.• Being selected as a brand ambassador for the Model 3 launch at the Goodwood Festival of Speed 2018 for exceeding targets. At the event I was able to promote the Model 3 and showcase the benefits of moving to an electric vehicle and promote the brand.• Mentoring two Product Specialists in my team to achieve promotions to Sales AdvisorsResponsibilities as a Sales Advisor: November 2017 – May 2019 • Helping drive business and delivering set goals through customer service, product knowledge and merchandise promotion• Selling to C-level executives and businesses such as Santander and Estee Lauder• Assisting with the organisation and implementation of multiple sales events, including Test Drive Events with reservation holders for Model 3’s and potential customers interested in electric vehicles • Managing a team of product specialists, as well as helping to train and develop them. In turn this helped to drive my sales and help them get promoted within the company.• Prioritising customers concerns and escalation them appropriately to get a timely resolution. Ability to talk through a variety of financing options from different providers Show less

      • Sales Advisor

        Nov 2017 - May 2019
      • Product Specialist

        May 2017 - Nov 2017
    • Microsoft

      May 2019 - Jul 2021

      Highlights• Being in the Top 10 for sales, generating over £400k from unmanaged accounts in revenue through device and license sales by creating reports and social selling• Running workshops and training sessions on Teams, Power BI and Outlook to S500, SMB and EDU customers• Continuously working of different approaches to sell within our SMB team and previously in Assisted Sales to sell and create strategies to sell Surface & M365 business licenses to SMB customers, so we can achieve our quarterly target of $1.8 millionResponsibilities as Assisted Sales & SMB Team: March 2019 – Present • Strong understanding of MSX (CRM System)• Prospecting new leads through Sales Navigator and attending networking events physically and virtually. Recently attending a prestigious event as part of the London Chamber of Commerce. • Achieving certifications in Dynamics, M365, Azure and Power Platforms, Microsoft Certified Trainer, and a Teams Administrator Associate in my first 18 months. This gave me a deeper understanding of Microsoft products and services so that I could use my knowledge to empower customers and advise them on the right solutions for their businesses.• Training over 50 new members into the Assisted Sales team during the remote operations period, which helped us to increase are revenue and hit £900k target and our service level agreement and target• Selling cloud licenses and helping to upgrade SMB and Enterprise customers to E3 or E5 Licenses as well as our Business voice solutions• Qualifying education and SMB leads• Building relationships with C-level executives to understand business needs and there pain points. So Microsoft can support them in growing their business and making it more secure. Show less

      • SMB Solutions Expert

        Jul 2020 - Jul 2021
      • Lead Distribution Specialist

        Jan 2020 - Jul 2020
      • Product Advisor

        May 2019 - Jan 2020
    • Octopus Electric Vehicles

      Jul 2021 - now

      • Grew a team of 8 Account executives to 20 people within 12 months, achieving quarter-on-quarter growth. • My team of Account executives work with our midmarket accounts (0-750 employee businesses) to help implement and increase engagement of our salary sacrifice scheme. • Collaborated with product and tech teams to enhance efficiency and productivity. • Partnered with senior leadership on complaint resolutions and product development for improved customer experience. • Developed year-round client strategies, including quarterly business reviews and operational assessments. Show less

      • Customer Success Team Manager

        Apr 2023 - now
      • Electric Vehicle Sales Manager

        Oct 2021 - Apr 2023
      • Sales Manager - Business Development

        Jul 2021 - Oct 2021
  • Licenses & Certifications

    • Microsoft 365 Certified: Teams Administrator Associate

      Microsoft
      Jun 2020
    • Microsoft 365 Certified: Fundamentals

      Microsoft
    • Microsoft Certified: Power Platform Fundamentals

      Microsoft
    • Microsoft Certified: Azure Fundamentals

      Microsoft
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals

      Microsoft
      Apr 2021
      View certificate certificate
    • Microsoft Certified Educator (MCE)

      Microsoft
    • Microsoft Certified: Dynamics 365 Fundamentals

      Microsoft
    • Accessibility in Action

      Microsoft
    • Mental Health First Aider

      Mental Health First Aid (MHFA) England
      Jan 2023