
Matt Cooper
Management

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About me
Customer Success Team Manager at Octopus Electric Vehicles
Education

Somerset College
2011 - 2013BTEC Business Level 3 Business Administration and Management, General MMM
Southampton Solent University
2013 - 2016Ba Hons International Business Management Business Administration, Management and Operations 2:2
Experience

Domino's Pizza
Dec 2011 - Sept 2013Management
River Island
Nov 2012 - Jan 2013Sales Assistant
Blacks Leisure Group
Jan 2014 - May 2014Sales Assistant
Enterprise Rent-A-Car
Jun 2014 - Sept 2014Management Trainee Intern
PORTSWOOD CYCLES LIMITED
Sept 2014 - Jul 2016Sales Assistant
FreeGo Electric Bikes Limited
Jan 2015 - Sept 2015Sales and Administration internFreego Electric Bikes Ltd is a British company. All operations are run from Head Office in Southampton and with over 230 Stockists nationwide it is a rapidly expanding business.Freego continuously carry out diligent research and development into the requirements of the UK electric bike market, helping us to consistently deliver an innovative, high quality range of electric bikes.The main aim of the company is to supply the very best of electronic technology, coupled with the most conscientiously hand built frames available within the market place. We offer the best in class bikes at the most competitive pricing, along with industry leading warranties and an after sales service to match. We also export to many different countries throughout the World and are constantly looking for new Business partners.Accepted by Cyclescheme, the NHS Bikes to work schemes, we enjoy an excellent reputation within the trade and the general public alike in a sector which is currently the fastest growing form of alternative transport.for more information visit www.freegoelectricbikes.com Show less

Venture Marketing Group
Jul 2016 - May 2017Sales ExecutiveVenture Marketing Group is a dynamic company, producing a portfolio of high quality exhibitions, magazines and websites. Our current portfolio consists of exhibitions, publications and websites for business, recruitment and human resources, including market-leading products in franchising, HR learning, graduate and engineering recruitment.Key Portfolio: - The National Graduate Exhibition portfolio - gradjobs.co.uk - GradJobs Magazine - GradJobs Directory

Tesla
May 2017 - May 2019Highlights• After 6 months of being a product specialist I was promoted to a Sales Advisor, during my time as a Sales Advisor I worked in 4 different branches helping each one to exceed its target• Achieving UK Top Five Sales Advisor by exceeding targets and helping our area achieve growth of 18% YoY to become a £35+ million (annually) region• Helping to transform our lowest performing store Park Royal in a 3-month period to achieve and exceed its target for the first time since opening 18 months prior.• Being selected as a brand ambassador for the Model 3 launch at the Goodwood Festival of Speed 2018 for exceeding targets. At the event I was able to promote the Model 3 and showcase the benefits of moving to an electric vehicle and promote the brand.• Mentoring two Product Specialists in my team to achieve promotions to Sales AdvisorsResponsibilities as a Sales Advisor: November 2017 – May 2019 • Helping drive business and delivering set goals through customer service, product knowledge and merchandise promotion• Selling to C-level executives and businesses such as Santander and Estee Lauder• Assisting with the organisation and implementation of multiple sales events, including Test Drive Events with reservation holders for Model 3’s and potential customers interested in electric vehicles • Managing a team of product specialists, as well as helping to train and develop them. In turn this helped to drive my sales and help them get promoted within the company.• Prioritising customers concerns and escalation them appropriately to get a timely resolution. Ability to talk through a variety of financing options from different providers Show less
Sales Advisor
Nov 2017 - May 2019Product Specialist
May 2017 - Nov 2017

Microsoft
May 2019 - Jul 2021Highlights• Being in the Top 10 for sales, generating over £400k from unmanaged accounts in revenue through device and license sales by creating reports and social selling• Running workshops and training sessions on Teams, Power BI and Outlook to S500, SMB and EDU customers• Continuously working of different approaches to sell within our SMB team and previously in Assisted Sales to sell and create strategies to sell Surface & M365 business licenses to SMB customers, so we can achieve our quarterly target of $1.8 millionResponsibilities as Assisted Sales & SMB Team: March 2019 – Present • Strong understanding of MSX (CRM System)• Prospecting new leads through Sales Navigator and attending networking events physically and virtually. Recently attending a prestigious event as part of the London Chamber of Commerce. • Achieving certifications in Dynamics, M365, Azure and Power Platforms, Microsoft Certified Trainer, and a Teams Administrator Associate in my first 18 months. This gave me a deeper understanding of Microsoft products and services so that I could use my knowledge to empower customers and advise them on the right solutions for their businesses.• Training over 50 new members into the Assisted Sales team during the remote operations period, which helped us to increase are revenue and hit £900k target and our service level agreement and target• Selling cloud licenses and helping to upgrade SMB and Enterprise customers to E3 or E5 Licenses as well as our Business voice solutions• Qualifying education and SMB leads• Building relationships with C-level executives to understand business needs and there pain points. So Microsoft can support them in growing their business and making it more secure. Show less
SMB Solutions Expert
Jul 2020 - Jul 2021Lead Distribution Specialist
Jan 2020 - Jul 2020Product Advisor
May 2019 - Jan 2020

Octopus Electric Vehicles
Jul 2021 - now• Grew a team of 8 Account executives to 20 people within 12 months, achieving quarter-on-quarter growth. • My team of Account executives work with our midmarket accounts (0-750 employee businesses) to help implement and increase engagement of our salary sacrifice scheme. • Collaborated with product and tech teams to enhance efficiency and productivity. • Partnered with senior leadership on complaint resolutions and product development for improved customer experience. • Developed year-round client strategies, including quarterly business reviews and operational assessments. Show less
Customer Success Team Manager
Apr 2023 - nowElectric Vehicle Sales Manager
Oct 2021 - Apr 2023Sales Manager - Business Development
Jul 2021 - Oct 2021
Licenses & Certifications

Microsoft 365 Certified: Teams Administrator Associate
MicrosoftJun 2020
Microsoft 365 Certified: Fundamentals
Microsoft
Microsoft Certified: Power Platform Fundamentals
Microsoft
Microsoft Certified: Azure Fundamentals
Microsoft- View certificate

Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftApr 2021 
Microsoft Certified Educator (MCE)
Microsoft
Microsoft Certified: Dynamics 365 Fundamentals
Microsoft
Accessibility in Action
Microsoft%20England.webp)
Mental Health First Aider
Mental Health First Aid (MHFA) EnglandJan 2023
Languages
- enEnglish
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