Elyssa Ramos

Experience

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  Zocados Mexican Restaurant

  May 2017 - Jan 2018

  Waitress/Hostess

  As a hostess- Greeted customers with enthusiasm- Created a system to efficiently seat customers for each waiter- Collected and cleaned menus to improve a more sanitary environmentAs a waitress- Multi-tasked serving up to 20 customers at a time under pressure- Assisted with restaurant setup/clean-up before and after opening/closing

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  Texas A&M University

  Jun 2018 - Jan 2019

  Student Worker

  Print Room- Handed out/showed step-by-step processes on how to print to students- Refilled printers with paper and toner- Answered basic IT questionsResource Desk- Answered phone calls in a professional manner- Answered basic IT questions- Showed customers step-by-step processes for IT problems

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  Texas A&M University

  Jul 2019 - Dec 2020

  - Wrote questionnaires for focus groups consisting of students and faculty- Interviewed 10+ students about mental health and technology- Brainstormed and gathered royalty-free, mindfulness audio tracks and videos for features in the mHelp app- Reviewed and rated mental health apps using MARS scale- Appointed usability team leader- Conducted weekly meetings to write usability testing protocol- Research other usability testing questionnaires - Hand out/show step-by-step processes on how to print to students- Refill printers with paper and toner- Answer basic IT questions- Show customers step-by-step processes for IT problems

  • Research Team Member

    Aug 2019 - Dec 2020

  • Student Worker

    Jul 2019 - May 2020
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  ACE Lab TAMU

  Dec 2020 - May 2023

  - Project lead of the Mental Health and Evaluation Lookout Program (mHELP) project, specifically overseeing a 90-day study we conducted in the Fall 2021 semester with 100+ college student participants- Oversaw and conducted 3+ studies on formative usability testing of the mHELP app (an mHealth app made for college students to self-manage their mental health) with 20+ participants/study- Mentored 20+ undergraduate researchers, specifically teaching them how to monitor data, perform app analyses on other mental health apps, and report their findings through PowerPoint presentations and scientific writing- Helped with the JuneBrain project by conducting 5 interviews with healthcare providers for gathering requirements to develop an online healthcare portal- Presented research progress and hosted weekly team meetings and monthly stakeholder meetings- Presented masters' thesis over the user-centered design process of the mHELP app and lessons learned from each stage (requirements analysis to prototype design to iterative evaluation)- Managed inventory of ACE Lab equipment by collaborating with researchers who needed devices for their studies as well as sending and receiving packages to send devices to remote researchers Show less

  • Graduate Research Assistant

    Aug 2021 - May 2023

  • Usability Testing Engineer

    Dec 2020 - Aug 2021
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  Houston Methodist Research Institute

  Aug 2021 - May 2023

  Research Fellow

  - Studied best practices of patient-nurse communication and co-wrote a qualitative literature review article- Performed a literature review that assessed team communication among nurses- Collaborated on a project that focused on situation awareness among nurses

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  Texas A&M University College of Engineering

  Aug 2022 - May 2023

  Teaching Assistant

  - Graded homework, quizzes, and tests for two undergraduate courses containing 40+ students each: (1) Fundamentals of Industrial and Systems Engineering Design and (2) Systems Thinking- Created online submission portals for students to submit assignments using the Canvas platform- Held office hours to provide guidance and answers to students' questions

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  Bold Insight

  May 2023 - Aug 2023

  UX Researcher

  ⭐ Conducted extensive usability testing and interviews to uncover user needs, accelerating design iterations and functionality improvements.⭐ Enhanced onboarding processes with tailored training, enabling faster integration and sustained workflow efficiency.⭐ Synthesized research data into actionable insights, aligning product enhancements with user behaviors and expectations.⭐ Collaborated cross-functionally to refine product designs, delivering solutions that elevated overall user satisfaction. Show less

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  Tech Fleet

  Oct 2023 - now

  ⭐ Designed a targeted skills framework addressing real-world gaps by analyzing survey responses from graduates and career changers in UX.⭐ Organized workshops to refine website content, creating a user-centric sitemap that maximized engagement with diverse audiences.⭐ Streamlined member application processes, simplifying user journeys while uncovering opportunities for data-driven efficiency.⭐ Enhanced onboarding for taskforce members by defining clear roles, fostering collaboration, and driving operational excellence. Show less ⭐ Spearhead strategic user research, aligning client goals with actionable insights to drive data-backed design decisions.⭐ Mentor apprentice UX researchers in advanced qualitative methodologies, fostering skill development, and ensuring top-tier research outcomes.⭐ Collaborate with UX design teams to seamlessly integrate research findings, shaping innovative, user-centered product visions.⭐ Advocating for user empathy in development processes, influencing cross-functional teams to prioritize impactful design improvements. Show less ⭐ Directed a multidisciplinary team to design a mentor-mentee platform, enhancing accessibility and driving community engagement.⭐ Developed a streamlined membership journey, integrating key data points to elevate user experience and simplify processes.⭐ Centralized team communications with a shared resource platform, boosting knowledge accessibility and onboarding effectiveness.⭐ Fostered a collaborative culture through personalized touchpoints, driving productivity and cohesion in a remote team setting. Show less ⭐ Conducted in-depth interviews and usability tests, uncovering user pain points and driving iterative product enhancements.⭐ Utilized advanced research techniques to translate user insights into actionable design strategies that improved engagement.⭐ Strengthened Agile workflows by aligning milestones with user needs, ensuring timely, impactful product releases.⭐ Delivered compelling stakeholder presentations, showcasing critical insights to inform strategic decision-making. Show less

  • Growth and Development Guild Member / User Engagement Strategist

    May 2024 - now

  • UX Research Lead - Once Upon a Time Project

    Oct 2024 - now

  • Project Manager Apprentice - Sean's Legacy / Thrive Out Loud Project

    Feb 2024 - Jun 2024

  • UX Researcher - Life Beautified Project

    Oct 2023 - Feb 2024
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  Driven II Develop

  May 2024 - Jul 2024

  UX Researcher

  ⭐ Championed user-centric design during a high-pressure hackathon, leading research from competitive analysis to data synthesis.⭐ Created intuitive wireframes and user flows, aligning product features with business objectives and user expectations.⭐ Guided team dynamics with clear goals and open communication, ensuring seamless collaboration and efficient execution.⭐ Delivered engaging presentations of research-driven solutions, showcasing innovative strategies to improve app usability. Show less