Judy Chiang

Experience

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  Hecny Group

  Jan 2014 - Jan 2018

  Sales Executive

  • Directed the growth of existing customer relationships and expanded international and domestic coverage• Implemented innovative services and logistic strategies to support customers' expansion and ventures• Provided comprehensive customer service for high-margin accounts, handling booking, shipping, tracking and issue resolution• Demonstrated adaptability in fast-paced environments, ensuring customer satisfaction and business continuity

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  San Bernardino County

  Jan 2018 - Jan 2019

  Department Management Analyst II, Special Districts (Fiscal & Admin Services)

  • Collaborated with Software Developers to create the UI for the internal engineering schedule database with User Research and Usability Testing.• Developed and implemented standard operating procedures for SAP and Clover®, ensuring consistent and accurate processes• Performed diverse administrative, fiscal, and analytical functions to support departmental activities, projects, and external audits• Managed the Project Management Tracking Work-list, overseeing budget updates, expense tracking, and project status monitoring• Partnered with cross-functional teams to drive process improvements that enabled seamless workflow and ensured maintenance of accurate financial records. Show less

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  AutoID (CallSource)

  Jan 2020 - Jan 2023

  Development Engineer

  • Served as UI Developer and UX Designer spearheading major improvements to enterprise application usability and user experience• Designed intuitive customer service interface reducing inbound calls and cutting customer service costs and response times• Increased Campaign Wizard productivity by devising an intuitive and streamlined workflow to boost efficiency. • Collaborated cross-functionally and conducted continual user research and testing to gather feedback for data-driven design refinements• Iterative approach of testing, assessment, and enhancement created more seamless interactions across enterprise apps• Designed and developed new features and services for enterprise applications using JavaScript, React, HTML, CSS, and Ruby on Rails Show less

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  OurRoots

  Jan 2020 - Jan 2020

  Frontend Web Developer

  • Collaborated in developing free software for family history societies and genealogists as a Front End Web Developer• Built efficient search functions using React, Typescript, HTML, CSS, and Material-UI• Ensured cross-browser compatibility and delivered high-quality, user-friendly features for a more engaging platform

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  EPlanSoft™

  Jan 2024 - now

  UI/UX Engineer