Luís Felipe O. Paschoal

Experience

• 

  AIESEC

  Jul 2008 - Jul 2009

  External Relations Coordinator and Exchange Quality Coordinator.

  Lead a team of 5 members with the goal of capitalizing new and existing partners for AIESEC in Maringá.Lead a team of 6 members with the main goal of improving the quality perceived of the Exchange experience both for Trainees and Host Companies. Also responsible for Exchange Quality Auditing.

• 

  PIBIC/CNPq

  Oct 2009 - Oct 2010

  Scientific Researcher

  “Evaluation of the institutional actions and public policies contribution and the development of the local cluster of software in the Maringá”

• 

  BoaCompra

  Jul 2011 - Feb 2014

  • Supervised a team of 25+ analysts responsible for online fraud analysis, payment triage, and fraud/chargeback mitigation strategies, trained new analysts, and coordinated schedules to support peaks in demand.

  • Operations Supervisor

    Dec 2012 - Feb 2014

  • Product Manager and CRM

    Jul 2011 - Nov 2012
• 

  Steviafarma Industrial S/A

  Feb 2014 - Nov 2014

  International Commerce Analyst

  Responsible for overall operational tasks of the exporting process (customer relationship, prospecting, documentation, quotes, shipping, follow-ups, company representation in trade fairs/rounds, etc).

• 

  Morena Rosa Group

  Nov 2014 - Dec 2015

  Export Coordinator

  • Coordinated end-to-end sales for a relevant fashion conglomerate in Brazil, achieving around $4,000,000 in sales.

• 

  Alba Cargo LLC

  Oct 2015 - Oct 2016

  Financial Officer & Co-Founder

  • Managed payroll, tax compliance, accounts receivable, and sales support for entire company.

• 

  Flor’s Cleaning

  Sept 2016 - Oct 2023

  Assistant Financial Manager

  • Leads all initiatives related to payroll management, accounts receivable, accounts payable, and cash flow management for more than 30 employees, totaling an average of $700,000 per year.

• 

  Best Buy

  Sept 2016 - Jun 2018

  Sales Consultant

  • Established effective online and offline sales strategies and directed business and sales programs focusing on customer engagement and retention, product sales optimization, solution building, and client-facing training events.

• 

  Gartner

  Jun 2017 - Jul 2018

  Customer Success Associate (former New Client Engagement Specialist)

  • Conducted onboarding for 1,100 clients from 17 different countries regarding their Information Technology, Supply Chain, and Marketing products and services, clarifying questions and directing them to the most relevant resources.• Led product training sessions in Portuguese, English and Spanish for internal and external stakeholders.• Awarded 2017 Global Top Performer out of all Gartner’s Clients Engagement Specialists worldwide.

• 

  Gartner

  Sept 2019 - Oct 2021

  • Contacts and meets with C-level IT executives throughout Latin America to help them deliver projects faster, mitigate business risks, and save millions on IT contracts.• Maintains excellent relationships with IT executive clients to support key client retention.• Ensures clients are successful in the utilization of their Gartner subscription to increase client contract renewals, successfully renewing 100% of accounts in the 2019/2020 cycle.• Collaborates with cross-functional internal teams and partners across multiple business units to drive continued value of Gartner products and services.• Efficiently manages business-critical, high value contracts.• Awarded Global Top Performer in the first semester of 2020. Show less

  • Sr. Client Success Manager

    Apr 2021 - Oct 2021

  • Client Success Manager

    Sept 2019 - Oct 2021
• 

  Dynatrace

  Oct 2021 - now

  • Sr. Customer Success Manager

    Aug 2023 - now

  • Customer Success Manager

    Oct 2021 - Aug 2023