Garry Jean Jr.

Experience

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  Lowe's Companies, Inc.

  Jan 2004 - Jan 2005

  Customer Service Specialist

  • Consistently seeking to exceed customer service to satisfaction goals;• Provide Estimates on projects;• Keeping records of customer interactions, transactions, comments and complaints.• Assisted customers by providing substantial product knowledge, and superior customer service; • Communicating and coordinating with colleagues as necessary.

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  The Home Depot

  Jan 2005 - Jan 2007

  Sales Specialist

  • Millwork, Appliance, and Flooring Specialist;• Managed Account as a business partner;• Project manager to the store’s professional customers;• Utilized industry knowledge to help manage inventory, suggest products, and installation tips;• Provide Estimates on projects.

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  Fastenal Company

  Jan 2007 - Jan 2009

  • Maintained existing and new customer base & increased customer inventory programs;• Developed & executed a sales plan in the local territory to meet and exceed sales goals;• Managed account collections for assigned clients;• Inside & Outside Sales via marketing and sales;• Provide Estimates on projects. • Maintaining a positive, empathetic and professional attitude toward customers at all times;• Knowledge of products inside and out so I can answer questions and provide the best service;• Maintained & increased customer inventory programs.

  • Assistant Manager

    Jan 2008 - Jan 2009

  • Inside Outside Sales

    Jan 2007 - Jan 2008
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  Corinthian Colleges, Inc.

  Jan 2009 - Jan 2011

  Recruiter Development Manager

  • Effectively oversee a portfolio of clients through their academic lifespan; • Ensure a high level of successful placement outcomes;• Contact employers on a on going bases via phone, email, and onsite visits for employment opportunities;• Providing on-going coaching to improve skills for employability for externship and after graduation;• Develop resourceful solutions to achieve results and help client to solve problems;• Resume preparation, appropriate wardrobe choices, rehearsing interview techniques, & coaching. Show less

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  EDMC

  Jan 2011 - Jan 2013

  Assistant Director Of Sales Marketing

  • Manage inquiries to achieve prompt contact and performance activity weekly goals;• Effective contact with inquiries, schedule & conduct interviews based upon compatible with client's goals;• Assist other personnel and departments with data collection and problem-solving;• Conducting marketing campaigns via regional presentations, career days, trade shoes etc;• Conduct follow-up meetings, monthly, with all applicants & staff to ensure successful matriculation;• Participate in recruitment activities including open houses, training, orientation via marketing. Show less

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  The American College of Financial Services

  Jan 2013 - Jan 2015

  Corporate Account Manager

  • Marketing & Advertising activity to expanded client base;• Minimum of a combine 100 calls and visits a week to potential clients;• Demonstrated full knowledge of programs offered to clients & research clients and the industry;• Accurately plan for goal attainment;• Training and couch new associates and clients;• Provide accurate reports and maintain accurate records of activities.

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  AmTrust Financial Services, Inc.

  Jan 2015 - Jan 2016

  Underwriting Assistant

  • Responsibilities specific New Business, Renewal Business, Direct Marketing Duties;• Run Reports weekly & Track all records;• Cross-sell other relevant product lines via Marketing;• Communicate with different departments and management level;• Send Marketing collateral to agency following conversations;• Contact agent to discuss Marketing opportunities;• Attend & conduct special Marketing events.

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  Kaplan

  Jan 2016 - Jan 2017

  Recruiter Development Specialist

  • Frequent use of telephone calls to graduates and employers is required; • 25 hours out of the office on a weekly basis to recruit new employers locally and out of; • Ensure that required reports are completed accurately and timely; • Ensure all graduates receive a resume preparation, appropriate wardrobe choices, rehearsing interview techniques, & coaching; • Perform other work-related duties as assigned by the Director.

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  Emporos Systems Corporation

  Jan 2017 - Jan 2019

  • Offered training where appropriate that can enhance their productivity and ease of use;• Implemented new customers, including IPWs and on-site go-live support, and ensure smooth transition to production;• Ensured customers are utilizing the latest version of Software and minimize the time and resources for upgrades;• As a Strategic Partner: I achieved the most important initiatives to the customer (e.g. increase capture rate, capture population health information, hardware replacements, gateways processor changes, etc.) through day-to-day support and long term strategic planning at least 3 times per year;• Persuaded and influence product management for certain bugs, features/functionalities, and/or products to be included in the road-map. Whatever is important to the customer should be championed and advocated for;• I vigilantly monitor the progress and status of service orders. Dive in to fix service orders if taking too long or high priority. Escalate to development as expeditiously as possible; • I was a problem solver. I figure out a way to make their lives better. Any way possible;• Partnered up with the Sales team to sell and provide quoting and contracting support;• As an Account Executive I was responsible to ensure invoices are collected in a timely manner; • Provided technical information and answer technical questions to appropriate customer stakeholders and prospective customers. Show less • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue;• Reviewed all major deliverables to ensure quality standards and client expectations are met;• Worked closely with the Project Management team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project;• Ensured that all processes and procedures are completed, quality standards are met, and that projects are profitable;• Provided regular two-way communication between the client and team to provide strong team representation and set proper client expectations;• Operated as the lead point of contact for any and all matters specific to the clients;• Built and maintain strong, long-lasting client relationships;• Developed a trusted advisor relationship with key client stakeholders and executive sponsors;• Communicated clearly the progress of monthly and quarterly initiatives to internal and external stakeholders;• Forecasted and track key account metrics;• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment;• Managed and solve conflicts with clients;• Assisted with high severity requests or issue escalations as needed;• I understood what projects are needed for clients and handoff to the Project Manager. Show less

  • Account Executive

    Jan 2018 - Jan 2019

  • Account Manager

    Jan 2017 - Jan 2018
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  TSYS

  Jan 2020 - Jan 2021

  Account Executive

  • Identified revenue opportunities within assigned territories through communications with prospective clients, marketing programs and other activities as needed.• Telephoned prospects to identify appropriate contacts. Qualified and drove leads through the sales pipeline.• Responded to customer requests for information and at times give online presentations.• Developed knowledge of product/service portfolio as well as changes and developments within the payments industry.• Identified and close additional product and/or service sales with existing clients to further develop the client relationship. Constantly managed client relationships and expectations during the sales cycle.• Maintained existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce. Show less

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  Dassault Systèmes

  Jan 2021 - now

  Client Success Manager

  · Apply technical and process expertise to satisfy the company’s users, customers, and partners by answering requests, monitoring usage, listening to feedback, and communicating improvements· Serve as the dedicated customer success advocate to manage Service Requests and other R&D dependencies· Accountable for the quality and speed of answers to all customer support requests· Participate in customer cadence call, on-demand, to convey technical expertise and deliver plans to enhance value and satisfaction· Execute end-to-end ownership of customer requests from opening through to closure, ensuring customer satisfaction· Contribute to answering users’ questions in user communities· Drive identification of underlying causes behind complex incidents and drive problem solving in collaboration with development teams Show less