Lilian Brown

Experience

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  Colorspace Decore Limited

  Aug 2009 - Mar 2011

  Administrative Officer

  •Coordinated office activities and operations to secure efficiency and compliance with company policies.•Supervised administrative staff and divided responsibilities to ensure performance.•Monitored phone calls and official correspondence.•Tracked stocks of office supplies and placed orders when necessary.•Formatted documents to fit the in-house styles.

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  PETROLEUM TECHNOLOGY DEVELOPMENT FUND

  Jul 2011 - Jun 2012

  Graduate Intern

  •Supported the statistics, planning, research and development operations.•Optimized administrative processes by sorting and organizing data and research information.•Handled and processed confidential records.•Coordinated the 2nd edition of PTDF’s Corpers’ Digest Magazine. •Assisted in coordinating operations in a large department for a thriving institution.

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  Zenith Bank Plc

  Nov 2014 - Dec 2019

  Customer Service Supervisor

  •Responded to a wide range of customer inquiries, effectively resolving issues to their satisfaction. Directed customers to service centers and referred matters to colleagues as needed.•Utilized ETHIX-Core Banking system and CRM to swiftly process customer transactions, ensuring accurate and timely completion.•Handled inbound and outbound calls, scanned, and filed documents, and maintained organized records to facilitate efficient workflows and information retrieval.•Developed innovative methods to educate and assist customers in selecting the most suitable financial products and services. Provided support in person, via email, and over the telephone.•Managed account relationships and customer profiles, resulting in the introduction of new businesses and an expanded clientele base.•Ensured adherence to legal disclosure, Anti-Money Laundering (AML), Know Your Customer (KYC) requirements, and fraud detection and prevention measures. Contributed to minimizing risk, regulatory sanctions, and potential financial and reputational losses.•Team lead, trained new hire, support experienced hire with meet targets. Selected member of focus group for onboarding and implementing transition to new banking database system.•Reviewed account documentation requirements, due diligence check to ensure 100% compliance with regulatory standards and global best practices. Records management and update.•Handled credit card requests, international transfer and resolve dispute-related complaints. Aid clients navigate online and mobile banking. Opening and closing of all types of account. Show less

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  The Hillingdon Foodbank

  Oct 2021 - Jun 2022

  Operations Coordinator and Admin
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  The Wellington Hospital

  Jul 2022 - Feb 2023

  Patient Access Officer (Case Management)

  •Ensured accurate management of in-house patient accounts, including insurance verification, and securing necessary funds, ensuring financial stability.•Monitored and assessed insurance coverage adequacy, mitigating financial risks, and maintaining sufficient funds for optimal patient care.•Developed and implemented a comprehensive system for managing and maintaining patient records, enhancing accessibility and accuracy throughout their visit.•Established effective communication channels with health insurance providers, embassies, consultants, and other healthcare professionals, facilitating smooth information exchange.•Liaised with stakeholders to obtain necessary authorizations, GOPs (Guarantee of Payment), and coordinated relevant information for patient hospital visits, ensuring streamlined processes.•Proactively identified and resolved conflicts, addressing issues promptly to prevent escalation. Show less

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  Almond Media Ltd (Digital Agency)

  Oct 2022 - Mar 2023

  IT Project Manager

  •Managed a remote team of 12 members from different parts of the world to deliver a website for a gym based in the UK, using Prince2 and Agile methodology.•Effectively utilized Prince2 and Agile methodologies to ensure project delivery within agreed timelines and budget.•Collaborated with stakeholders, including the Gym's management and website users to define project objectives and scope.•Developed project plans, schedules, and budgets, ensuring effective communication of project status to relevant stakeholders, and ensuring feasibility of the project.•Coordinated team meetings, status updates, and other project activities, utilizing project management tools to monitor progress and updating Raid log.•Created and maintained comprehensive project documentation.•Ensured quality assurance and testing activities were executed, leading to the delivery of a high-quality product.•Conducted project reviews and lessons learned to ensure continuous improvement of project delivery.•Identified and managed project risks and issues, ensuring program manager was informed and mitigations were in place Show less

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  Chelsea and Westminster Hospital NHS Foundation Trust

  Feb 2023 - now

  Project Support Officer