David Megan

Experience

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  Yell

  Mar 1986 - Mar 1998

  Desktop Services Manager

  • Management of the provision of IT Services to 3,000 Yellow Pages users based around the UK. 800 of these are mobile sales representatives using laptops.• Budgetary control, and expenditure decisions for £4,500,000.00 Capital and £2,750,000.00 revenue spend per annum.• Provision of 3rd party maintenance, 1st and 2nd line helpdesk and support services of mission critical applications running on PC desktops, portables and Apple MAC’s. Management of the Corporate PC Network Servers & Network printers.• Strategic direction of the Corporate PC Network.• Management of the Corporate Email Services.• Management of five departments comprising currently of 25 permanent people and five additional contractors.• Applications Development in productivity tools such as Access, Excel, Visual Basic, Email, etc.• Supplier Management of major suppliers like Compaq, Toshiba, Intel and Microsoft on a quarterly basis to ensure YP’s strategic direction and these companies are compatible. Also management of vendors like Computacentre and InfoProducts for product and services supply. Show less

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  Intergraph

  Apr 1998 - Feb 2001

  IT and Projects Manager

  • Management of the provision of IT Services to Intergraph people based in the UK, including mobile and home workers.• Management and delivery of existing and new business support systems.• Management of the Corporate Email Services within the UK.• Management of a team of eight presales engineers used to sell and install business solutions and Management of the local Web Master.• Management of a team of four MCSE engineers used to support internal systems. This team is used to provide 2nd line helpdesk and support services of mission critical applications running on PC desktops. Management of the Corporate PC Network Servers & Network printers.• Management of a Meridian telephony switch. Show less

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  Macmillan Publishers

  Jan 2001 - Feb 2012

  IT Services Manager

  • Management of the 1st, 2nd and 3rd line Desktop Services delivery teams who support 1600 UK based employees of Macmillan Publishers and a further 200 international users connecting to UK Systems including mobile and home workers.• Disaster Recovery/Business Continuity planning and management.• Staff Management and recruitment.• Appraisal and Objectives setting.• Financial planning, Budget management.• Incident, Problem and Change Management using ITIL V3.• Business relationship management.• Management of the Servers and Applications team who provide all backend processing for SQL, applications platforms and email services, VM Ware ESXi, Storage Area Networks and backup platforms.• Management of the Networks and Security team responsible for Perimeter Security, MPLS Networks, Cisco Infrastructure, Remote access services, Videoconferencing, Telephony and Active Directory.• Contracts and Supplier relationship Management for the international MPLS, Hardware and software purchasing and all telephony. Show less

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  Capita Workplace Services

  Mar 2013 - now

  Infrastructure Team Manager

  Insource the IT Server and Infrastructure resources for WorkPlace Services.Manage the day to day operation of MS AD, Servers LAN and WAN InfrastructureManage a team of 10 people delivering Microsoft Server platforms, VMWare and Hyper-V, Cisco Infrastructure, DBA and Telephony Support for the business divisions.Manage Incident and Change through the use of ITIL toolsetsCo-Ordinate input to a wide range of IT related projects for both BAU and development.Exploit the use of Hosting solutions, Rack-Space and Azure for rapid deployment of Business focussed solutions Show less