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Maykel Castro Hernandez

Maykel Castro Hernandez

Tech Support and HW stock management.

Followers of Maykel Castro Hernandez196 followers
location of Maykel Castro HernandezHurst, Texas, United States

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  • Timeline

  • About me

    Service Engineer Lead at Wallbox North America

  • Education

    • ISP "Eduardo Gracía Delgado"

      1996 - 2000
      Grado Electrical, Electronic and Communications Engineering Technology/Technician

    • Universidad Tecnológica de La Habana "José Antonio Echeverría"​, CUJAE

      2007 -
      Ingeniería Telecommunications Engineering

      not completed

  • Experience

    • Copextel S.A

      Sept 2005 - Jun 2010
      Tech Support and HW stock management.

      - Thoroughly detail the problem/resolution in the field.- Defining and reviewing technical operating procedures- Warranty validation and RMA- Defining and managing spare parts- Repair and root cause investigation in the laboratory.

    • Soporte Multivendor

      May 2011 - Jun 2014
      Tech support analyst.

      - QA Laboratory repairs- Supervision and improvement of technical procedures- Warranty management with manufacturers and suppliers.- Spare part stock.

    • Software Popular S.L.

      Jun 2014 - Nov 2014

      - Technical project execution.- Delivery plans- Support to CS, qualification, planning, and resolution of incidents.- Server and backup System, HW Maintenance and Support.- Improvement and updating of operational technical processes. - Supervision and Quality control of laboratory repairs- Server and backup System HW Maintenance and Support.- Supervision and review of technical operating procedures

      • Operations Team Member

        Sept 2014 - Nov 2014

      • Tech Support Analyst

        Jun 2014 - Sept 2014

    • Top Link S.L.

      Nov 2014 - Feb 2015
      Service engineering lead (Freelance)

      - Technical projects- Product Training- Support team leading- Delivery plans for maintenance and Support Server and backup System HW.

    • Zapper™

      Mar 2015 - May 2017
      Serv. Engineering Product Specialist

      - Remote & onsite tech support.- Field Engineer - Technical Training.- Improvement and updating of technical operating processes.- Creation of technical team- HW integration- Support tech team management.

    • Nuclio Venture Builder

      Dec 2016 - May 2017
      Entrepreneur startup project

      Case of failure, financing not raised in the Nuclio Weekend round.

    • GE Renewable Energy

      Jun 2017 - Nov 2017
      Technical consultant for CS (external employee)

    • TiMedi Soluciones por y para Farmacéuticos

      May 2018 - May 2019
      Tech Service Engineer

      - Supporting SPD Automatic Dispensing Systems as a service engineer (onsite and remote)- Electronics analysis- Process definition- ERP and CRM implementation- Inventory control module implementation

    • Wallbox Chargers

      May 2019 - now
      Service Engineer Lead

  • Licenses & Certifications

    • IT CompTIA CertMaster IT Fundamentals FC0-U51

      CompTIA CertMaster
      Apr 2016

    • ”Cisco Networking Academy” Certificated IT Essentials HW and SW.

      Master D Learning Partners of Cisco Networking Academy
      Nov 2010

    • CP Web development and publishing

      Tadel Formación
      Dec 2017