Leann Robinson

Experience

• 

  AT&T

  Nov 1998 - Jul 2011

  Provisioning Supervisor

  In-charge of Local Prime, Private Line and Wholesale customer orders which included coordinating the daily workload for the order entry provisioning team including the completion of all critical tasks.Successful communication with Network Engineering and Network Planning groups to identify and resolve capacity issues and database discrepancies; interface with Sales, Customer Care and other internal AT&T organizations acting as a resource for resolution of technical and non-technical issues.Managed escalations to ensure successful completion of customer orders; identify and investigated process troubles and facilitated process improvements using quality methods.Interfaced daily with City Operations, Project Managers, and Sales Managers to ensure timely completion of corporate orders and critical dates. Show less

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  Apple

  May 2013 - Apr 2023

  Technical Support Advisor

  Engaging in systematic methods of problem solving to diagnose and resolve issues with Mac desktop computers, Mac portable computers, Mac OSX, and Mac software applications. Partnering with customers to diagnose and resolve issues while also providing the patience, empathy, and courtesy that each customer needs in the moment.Educating customers about Apple’s support options, online tools, tutorials, and other self-help resources.Multitasking using multiple online resources to investigate technical issues, ensure adherence to internal procedures, and stay up to date with the latest information critical to serving our customers. Show less

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  State of California

  Feb 2016 - now

  Program Analyst

  Department of State HospitalsCommunity Forensic, Partnerships DivisionJail-Based Competency Treatment Program