Rich Limone

Experience

• 

  Suffolk University

  Apr 2001 - Jun 2014

  Provided systems administration for Blackboard throughout the University (~12000 users) and desktop support in the College of Arts and Sciences (~400 users). Served as second-in-command in the Academic Technology Group of six technology professionals.• Closed over 100 Blackboard related Track-it Support tickets over a 3 day holiday weekend, ensuring classes were able to resume without significant delay.• Tapped by the Chief Information Office to server on the Strategic Planning Committee tasked with creating a vision and mission statement for Information Technology Services.• Served as Blackboard administrator for the University; proficiently setting up courses, users, and enrollments. University is now considering Massive Online Open Courses (MOOCs) as a result of the success of Blackboard utilization.• Liaised with Blackboard Support for the University during weekly support calls, providing outstanding and time critical support for students and faculty. Communication with Blackboard ensured the proactive identification of procedures to support the University.• Served as administrator for the Trac application for Advising and Center for Learning and Academic Success. Effectively set up courses, users, and enrollments to ensure that advising and tutoring offices could appropriately counsel students.• Installed and maintained network license managers, ensuring adequate software accessibility for a limited number of users.• Assisted the Director by attending team meetings or approving documents to maintain workflow and resolve problems. Show less Acting manager for Academic Technology’s two computers labs (50 computers) and three classrooms (90 computers) as well as supervisor for the department’s work study program (30 student workers).• Effectively set up and cloned the labs and classrooms workstations allowing classes to run smoothly from semester to semester.• Established management confidence in Blackboard support which allowed the University combine three instances of Blackboard into a single instance for all of campus.• Interviewed, hired, and scheduled student workers, ensuring sufficient lab coverage to support student users.• Managed and approved payroll for student workers. Monitored department budget and reallocated students to department budget when work study allocations were depleted.• Trained student workers in facilitation support with hardware and software, creating a tier 1 support level in Academic Technology that allowed better support in the College of Arts and Sciences. Show less Goal-oriented problem solver, effectively assisting users in their computer needs.• Set up and installed new computers for end users, ensuring them the ability to start working immediately upon starting at the University.• Aided in the implementation of using copy machines at network printers, helping the University cut costs, as well as extending the life of smaller Laser Jet printers on campus.• Expertly worked with vendors (Dell, HP, Mac) to be a more informed second line support for our end users.• Liaised with the Network Services Group, helping to reduce network outages in the four buildings the department serviced. Show less

  • Assistant Director of CAS Academic Technlogy

    Jun 2008 - Jun 2014

  • Lab Tech Manager

    Jul 2007 - Jun 2008

  • PC Specialist

    Apr 2001 - Jun 2007
• 

  The Paper Store

  Oct 2014 - Jan 2015

  IT Engineer
• 

  The IT Guy

  Jul 2015 - now

  IT Consultant

  Providing any and all IT services to help you get through the workday. Onsite, offsite, and off hours support available. Making the effort to have technology help you instead of hinder you!The client list has steadily grown over the past year and a half and have allowed for new opportunities for the clients and for me. Clients include:Beginnings SchoolCopatient Inc.Bedrock Data

• 

  Beacon Hill Staffing Group

  Mar 2016 - Aug 2016

  Faculty And Staff Support Administrator

  Responsible for the success of several key areas of online course delivery for a portfolio of courses, directly serving approximately 400 to 500 students, in the Boston University programs and courses supported by the Office of Distance Education. Advise faculty and facilitators in using best practices for online education, using course technologies, and communicating with students, and provide them with expert guidance in the advanced fully-online use of the learning management system; continually evaluate student performance and address issues that arise daily; collaborate with the academic departments online program administrators, and their marketing and recruitment partners, to organize the delivery of the program; oversee and administer the preparation, launch, and execution of 10 to 15 courses within the learning management system each term; and provide advanced specialized training and support for Live Classroom delivery and technology to ensure successful student engagement in online courses using a complex web-conferencing platform. Show less

• 

  Suffolk University

  Jul 2016 - Dec 2017

  Full Time Instructor
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  Beacon Hill Staffing Group

  Dec 2017 - Jun 2018

  Instructional Technologist/System Administrator

  Administered Blackboard for faculty, staff, and students in Academic Technology Services after the system was upgraded over winter break.Managed ServiceNow ticketing system and helped to close hundreds of support tickets relating to user issues in the new Learning environment.Assisted in the updating of ATS' knowledge base, blog, and documentation.Provided support throughout the course of the Blackboard upgrade project at Northeastern University including night and weekend hours as needed. Show less

• 

  NexusTek

  Feb 2019 - now

  Brining new clients to life in the NexusTek family. Working with multiple clients integrating them with all our systems whether it's documentation, cybersecurity, or remote IT support, it al starts with my team and me. Dedicated support engineer working with multiple clients in multiple fields. Problem solving is the core of the business, but documenting and understanding the client environment is the path that gets us there. Working with various technologies from Windows, Linux, and MacOS.

  • Senior System Engineer

    Apr 2023 - now

  • System Engineer II

    Mar 2023 - Apr 2023

  • System Engineer I

    Feb 2019 - Mar 2023