Sunny Tailor

Experience

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  Unique Computers Pvt. Ltd

  Nov 2012 - Mar 2013

  IT Help Desk Technician

  Key Responsibility:+ Provide first level technical support to customer queries; try to diagnose and resolve customer’s request via phone or by e-mail and also suggest other related products and services.+ Maintain records of the customer’s inquiry in to the Customer Relationship Management (CRM) software. + Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner.

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  The Car Clean Valet and Detailing

  Feb 2014 - May 2016

  Customer Service Representative

  Key Responsibilities: + Attracts potential customers by answering product and service questions by phone or in person; suggesting information about other products and services. + Take bookings, calculates charges, processing billings or payments and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. + Business account handling and resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Show less