Tony Chan

Experience

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  Nando Technology

  May 1996 - Aug 2001

  Lotus Notes Software Developer and Team Leader

  Manage development of office automation and workflow products and projects for clients using Lotus NotesBuild Intranet applications including company portal, lunch-ordering system, meeting room reservation system, and knowledge sharing databases based on Lotus NotesProvide consulting services to Etron Semiconductor Inc. for the deployment of Lotus NotesManage the Knowledge Management project ‘VCE’ (Value Creation for Engineers) with Arthur Anderson Consulting for Applied Materials based on Lotus Notes/Domino Transfer skills by trainings for R&D team after attending seminars in US and TaiwanImplement training programs and standardised procedures for Hsinchu branch office to ensure a smooth transition after its acquisition Show less

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  Citibank

  Oct 2001 - Jun 2004

  Project Manager for e-Solutions, Cash Management, and Electronic Banking Products

  Manage end-to-end development of e-Solutions online payment and financing products Liaise with internal Citibank customers including Sales, Products, Implementation, Operations, Auditing, and Quality Assurance departments, and external customers including Citibank’s Corporate customers and software vendors to suit business needsManage delivery of online web solutions to Citibank’s corporate customers and work closely with them for their business rollout activities to promote the solutionsManage delivery of Citibank Electronic Banking software and CitiDirect Online Banking to Citibank’s corporate customers for their installation, configuration, training, and supportServe as the 1st-line helpdesk representative of Citibank Electronic Banking and CitiDirect Support Hotline to assist client’s inquiries and troubleshootingEngage in the development of data-processing programs using Microsoft Visual Basic and custom reports in Citibank Electronic Banking software to achieve clients’ needs Show less

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  Citibank Australia

  Feb 2006 - Jan 2008

  Manage and deliver projects and system enhancements to achieve business goals for Consumer Lending’s products including Personal Loans and Ready CreditWork with product, marketing, technology, and compliance teams to elicit and document business requirements and identify gaps between business goals and project deliverablesPlan and participate in change management initiatives including communication plans to ensure effective project execution among stakeholders and affected usersDevelop UAT strategy and design test cases to ensure coverage of functional specification and business requirements while balancing business priorities and project schedule Show less

  • Business Initiatives Manager

    Nov 2006 - Jan 2008

  • Business Analyst for Product, Process and Projects team in Consumer Lending

    Feb 2006 - Nov 2006
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  National Australia Bank

  Jan 2008 - Oct 2011

  Manage the product portfolio of EFTPOS terminals including profitability, enhancements, escalation, support, and product training across all segments and areas in Australia.Continuously improve product offerings based on customer feedback and market intelligenceAct as the contact point for institutional account managers and transactional specialists to promote product sales, deliver tender responses, and resolve customer issuesLead process improvement and expense saving initiatives using 6 Sigma and Lean methodsLiaise with external partners including Visa, MasterCard, Keycorp Services, Corporate Express, and design agencies to negotiate contracts and achieve business objectivesLaunch Contactless Payments using MasterCard PayPass at MCG (Melbourne Cricket Ground) and many other leading merchants for broader acceptance and merchant promotion Show less

  • Senior Manager Acquiring Product Management

    Nov 2008 - Oct 2011

  • Manager Transaction Products for Product Development team

    Jan 2008 - Nov 2008
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  Glory Global Solutions

  Oct 2011 - Jun 2021

  Manage and support Service improvement initiatives through the use of technology and best practicesProvide internal consulting and facilitate workshops to identify root causes for complex business problems and implement changeDevelop and implement global policies for Service to improve our Service delivery quality and customer experiencePromote use of formal Project Methodology and establishment of Project Management OfficeProject managed QAD ERP implementation for Glory India, leading a team consisting of local specialists and solution provider to bring automation and efficiency improvementsDesign, coordinate and facilitate global Service leadership meetings for strategy and leadership developmentDesign global marketing collateral for Service to tell the stories of our peopleRepresent Service team globally on the Information Security Council to help shape the company's overall data protection & information security strategies and guard the company's interests Show less Lead and participate in service improvement and delivery initiatives in the Asia Pacific region and globallyAct as the conduit between regional offices and the global service team to create business synergies and reinforce policy programsAssist with the improvement of Service Key Performance IndicatorsProvide consultancy support and facilitate workshops for Sales and Service activitiesCoordinate regional and global team meetings for Service business review and improvement initiativesAchievements to date:- Successfully coordinated a global event for the Service Leadership team in Nagoya Japan for a Toyota factory tour and workshop on Continuous Improvement efforts with the guidance of our guest speaker Jeff Liker, industry expert and author of the Toyota Way- Delivered the ERP vendor selection and project planning for one of our growing Asian businesses Show less Responsible for the service and solution project delivery to our customers across Australasia to optimise their cash handling processes and enhance their in-branch customer experience.Manage a team of professionals across the following service management areas:- Field Service - Technical Support- Contact Centre- Initiatives and projectsProvide consultative services to customer implementations and solution planning.Provide Pre-Sales support for bid management and identification of new opportunities.Provide guidance and management for internal process improvement initiatives.Liaise with regional and global teams for solutions delivery and design.Act as the escalation point for service quality and incident management. Show less

  • Service Project and Technology Director

    Apr 2015 - Jun 2021

  • Global Service Programme Director, Solutions

    Jan 2014 - Mar 2015

  • Service and Solutions Director, Australia and New Zealand

    Jun 2012 - Dec 2013

  • Solutions Project Director - Australia and New Zealand

    Oct 2011 - Jun 2012
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  Light of Yoga Limited

  Apr 2022 - now

  Founder

  After leaving my Corporate life and spending a few months exploring my beautiful home country Taiwan, I decided to set up my own business to promote Iyengar Yoga to people in Taiwan, both through the studio in Beitou and also online efforts. Come practice with us!