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Santhosh Nair

Customer Care Executive

928 followers

Hyderabad, Telangana, India

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Timeline
About me
Assistant Vice President Technology Manager at Bank of America
Education
- Massachusetts Institute of Technology
  2022 -
  MIT-IDSS-DSML Data Science and Machine Learning
- Osmania University
  1999 - 2002
  BSc Computer Sciences Mathematics, Physics and Computer Sciences
  PGDCA from IGNOU
Experience
- Tata Teleservices
  Jan 2003 - Jan 2006
  Customer Care Executive
- Bank of America
  Jan 2006 - now
  Assistant Manager with Information Management Decision Support (IMDS)
  - Assistant Vice President Technology Manager
    Feb 2023 - now
  - Senior Project Manager
    Aug 2019 - Feb 2023
  - Project Manager
    Aug 2015 - Jul 2019
  - Business Analyst/ Project Manager at Bank of America
    Aug 2011 - Jul 2015
  - Assistant Manager
    Sept 2009 - Aug 2011
  - Team Leader
    Sept 2007 - Sept 2009
  - Analyst
    Jan 2006 - Sept 2007
Licenses & Certifications
- DevSecOps Foundation
  DevOps Institute
  Jun 2021
- Tableau Analyst
  Tableau Software
  Sept 2020
  View certificate
- PRINCE2 2017 FOUNDATION
  PeopleCert
  Oct 2018
- Professional Scrum Master I
  Scrum.org
  Oct 2018
- ITIL® Foundation Certificate in IT Service Management
  PeopleCert
  Mar 2015
- Certified Risk Professional Level I
  Bank of America Merrill Lynch
  Aug 2013
- SRE Foundation
  DevOps Institute
  Feb 2021
- Tableau Author
  Tableau Software
  Sept 2020
  View certificate
- PRINCE2 2017 PRACTITIONER
  PeopleCert
  Oct 2018
- Six Sigma Green Belt Certification
  Bank of America Merrill Lynch
  Nov 2009

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