Hafidz Malek

Experience

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  Citibank Berhad

  Jan 2008 - Mar 2008

  Mortgage Loan Officer

  i. Consults with customers to offer lending solutions that meet their home financing needs and promote Citbank and its financial services.ii. Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.iii. Make recommendations to customers about which lending solutions would be best meet the customer’s financial and personal objectives. Advise customers about the consequences, risks and benefits of alternative lending solutions. Show less

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  HSBC HDPM

  May 2008 - Dec 2008

  Executive Global Support, EPS CS

  i. Handle all the payment transfer as well as payment investigation through MIDAS and MPS systems.ii. Locate and trace the payment made by the remitter until it reaches the final beneficiary.iii. Maintains accounts of mostly foreign customers - through foreign bank for example Royal Bank of England, Citibank, Royal Bank of Scotland, Barclays.

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  Bank Islam Malaysia Berhad

  Jan 2009 - Apr 2012

  Assistant Manager Operation

  i. Responsible and accountable to the Branch Manager in handling operational matters related to branches requirements and attending financing/trade finance operations related matter such as redemption, discharge transactions, disbursements and repayment activities.ii. Handling of CASAIA opening accounts and managing CASAIA CIF and its integrity.iii. Handling of customer’s enquiries and complaints.iv. Ensure all operational functions are completely and properly perform by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. Also responsible for overseeing the teller function, ATM transactions and customer service duty. Show less

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  AMSAY LETRIK SDN BHD

  May 2012 - Jun 2018

  Project and Operations Management

  i. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget.ii. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.iii. Report and escalate to management as needed.iv. Perform risk management to minimize project risk. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Show less

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  JAKEL PROPERTIES SDN BHD

  Jul 2018 - Jun 2022

  Head of Properties

  i. Overseeing the collection of client accounts in a manner that ensures high client satisfaction as such to communicate in an efficient manner with client as well as the broader accounts receivable team while reporting to the financial controller.ii. Creating procedures and policies that ensure timely payment while maintaining a high level of client retention.iii. Reconciling complex accounts that have been escalated from the AR team.iv. Monitoring debtor balances to ensure a reduction in debtors DSO.v. Ensuring credit and collection policies are followed within team.vi. Liaising with clients, as well as internal personnel including leasing team. Show less

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  Digi Telecommunications

  Jun 2022 - now

  Head of Cost Management

  Manage overall new and renewal of site tenancy/leasing agreement.Ensure renewal process are adhere strictly by MS partner and solicitors as guided and agreed process.Share monthly governance discussion with MS partner and solicitor.Monitor and ensure monthly rental/leasing fee as forecasted and anticipate exposure (risk).Manage lanlords or external party query on timely manner.Establish good engagement with leasing partners and building owners to enable smooth working communications.Establish proper strategies in dealing with landlord and building owners on the renewal of tenancy agreement and problem solving.Coordinate monthly risk escalation for expired sites to internal stakeholders.Lead rental management team to support in MFRS16 for all outstanding listing on site as well in renewals.Lead rental management team to provide contracts to finance team, to provide contract matching to MFRS16 submission data to documents in Netpro.Establish and formulate strategies to manage accrual, clean up with region SA and finance to close legacy accruals.To ensure team provide daily, weekly report which includes escalation of foreseen issues and risk that may affect current network.Lead OPEX saving initiative and perform duties diligently.Work in hand within company's internal management to achieve the organisation goals/objective. Show less