Debbie Stewart

Experience

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  Johnson Matthey Plc

  Jan 1989 - Jan 1996

  European Information Centre Analyst

  • Successfully trained 50+ users, based in Belgium, in the use of MS Office.Supported 300+ computer users worldwide, ensuring correct and most efficient use of applications.Novell Netware administration. Evaluated new software in terms of benefit to the efficiency of the Company. Carried out 1st & 2nd line support on software/hardware issues – providing training and documentation where required, whilst supervising the on-site hardware engineer.Supported remote sites such as Belgium, Germany, Italy and Sweden. Show less

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  Pentagram Contracts Ltd

  Jan 1996 - Feb 2001

  IT Recruitment Consultant

  • Supervised the successful implementation and operation of a new IT Recruitment office in Hemel Hempstead.• Successfully recruited and managed a team of 10 hardware engineers for BAA (British Airways Authority) in 1997.Responsible for resourcing IT positions for major blue chip clients, such as Siemens, BAA and Goldman Sachs - carrying out technical interviews and assessing ability to perform the job to the client's required standard. Tight deadlines required me to work out-of-hours on a regular basis.I supervised the installation of a new internal network - training 20+ users as appropriate.Exposure to MS Exchange server administration, responsible for maintaining the ISDN link between Royston and Hemel Hempstead offices, as well as both NT servers.• Use of ‘Absolver’ – CV database software. Show less

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  TTPCom

  Feb 2001 - Jul 2006

  1st / 2nd Line Support Analyst

  • Supported TTPCom’s transition from GroupWise to MS Outlook, (800 users) in preparation for Motorola acquisition.• Successfully project managed the closure of the Melbourn site in 2008-09, following acquisition, which I successfully completed within budget and extremely tight deadlines.Duties included:• Performed role of Call Dispatch for first year, then quickly progressed to IT Services team, providing technical support to 700 users worldwide.• Novell and GroupWise admin, iFolder and iPrint, Win2K, WinXP, MS Office Suite.• Laptop and desktop configuration.• Provided secondary cover for the corporate backup procedures using Backup Exec & Backup Express 2.3.• Was assigned to a project investigating Remote Access service using WiFi – BTOpenzone, iPass.• Laptop, desktop and printer fault finding, software fault finding.• Liaison with 3rd party maintenance company for all hardware repairs.• Active member of the Document Management team, (using Hummingbird Document Management system), providing technical support on client issues, user authentication and management. Show less

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  Motorola Solutions UK Limited

  Jul 2006 - Dec 2012

  Global IT Project Manager

  • Supported TTPCom’s transition from GroupWise to MS Outlook, (800 users) in preparation for Motorola acquisition in 2006.• Successfully project managed the closure of the Melbourn site in 2008-09, following acquisition, ensuring a timely execution within budget.• Implemented a globally utilised sales incentive software package (‘Xactly’) with initial estimates of ‘business as usual’ cost savings totaling $6m per year.• Improved customer/supplier relationship with 3rd party IT support provider through internal service requests management and communication. Encouraged ‘team’ participation/attitude amongst both parties thus ensuring Motorola deadlines were always met in a timely manner.• Achieved PRINCE2 Foundation (Aug 2010) & PRINCE2 2009 Practitioner Certification (Oct 2010)• Provided much needed project management back-up for the Swindon site relocation of 350+ staff in 2010 and assisted in post-move IT support of employees.Global responsibility during 2011/12 across EMEA, APAC and the Americas for the rollout and implementation of a corporate sales incentive and analytics software package within a SaaS infrastructure to over 2000 users.Assisted supplier with initial estimation of project budget with continuous tracking thereafter.Acted as chair of all project board meetings, as well as management of multiple vendors.Project managed the Telecom Expense Management (TEM) implementation project for EMEA and APAC in 2011/2012, encompassing 15 countries. This identified significant savings by disputing billing errors, tariff management and user awareness of telephony costs. Show less

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  Hexcel Corporation

  Jan 2014 - Jul 2020

  Working directly with the CIO to facilitate global change within the organisation.Focusing on the people side of change by closely monitoring engagement of global changes to business processes, systems, and technologies, with an emphasis on onsite and technology-related awareness and training programs. Creating and delivering strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustained behavioural change. Working alongside the global Customer Sales team to improve the overall wellbeing of our customer’s experience.Developing comprehensive project strategies and plans, including stakeholder assessment, communications, leadership alignment, organisation transition, change readiness, capability transfer, and end-user training. Facilitating meetings both face to face and via MSFT Teams with senior IT Leadership, including CIO and Architecture/Manufacturing Directors to ensure an understanding of the current culture, and jointly develop a change adoption plan.Mentoring managers and supervisors as they help their direct reports through transitions.Managing relationships and serving as the liaison between different global teams.Evaluating the effectiveness of training courses via surveys, self-assessment questionnaires and focus groups. Show less Supported the Business Process Managers and Business Applications Director with systems and development projects, as well as assisting other IT leaders with their project, training and documentation requirements. Comprehensively managed a cost tracking and invoice reconciliation project for temporary staff and contractors, including accurate cost projection analysis.Provided senior planning and organisation skills; working with the IT leadership in supporting and delivering project needs - particularly focused around the Microsoft Dynamics AX2012 implementation project. Organised and maintained project plans and documentation essential to the role.Had significant contact with others, both internal and external to IT, thus forming a critical bridge into the business to understand needs and deliver requirements. Displayed sensitivity to organisational politics.Provided strong communication and relationship skills which were vital to perform this role effectively.Utilised my ability to communicate, interact, and direct the work efforts of many different levels of people, ranging from specialists to supervisors, engineers, developers, business analysts, senior managers, and top executives - CIO/CFO. Show less • Provided project management and co-ordination for an 18-site global rollout of a Microsoft flagship ERP solution called Microsoft Dynamics AX2012, at a cost of $60 million. This implementation was a huge undertaking with an aggressive timeline - 4 TB database, 250,000,000 SQL transactions a day, 4000 users, including an extensive barcode scanning bolt on. As a comparison, a large trading house DB system would be doing around the same level of performance.• Assisted in the co-ordination of a simultaneous and successful upgrade from R1 to R3, even though the odds of success were very low.Assisted with the generation of individual manufacturing site project plans.Liaised with manufacturing site managers working around planned factory down times to facilitate the AX roll out.Maintained the AX2012 deployment SharePoint sites, ensuring stakeholder visibility of the latest backlog, progress updates and schedules, ensuring relevant global audit data and evidence was gathered together for Pricewaterhouse Coopers (PWC). Participated in global project meetings to plan business readiness milestones and alignment of each agile team to resolve conflicts regarding the timeline. Show less

  • Organisational Engagement Co-ordinator

    Jun 2019 - Jul 2020

  • IT Co-ordinator

    Jan 2016 - Jun 2019

  • AX2012 Project Manager/Co-ordinator

    Jan 2014 - Jan 2016
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  Melbourn Mobile Warden Scheme

  Jun 2021 - now

  Mobile Warden

  Melbourn Mobile Warden Scheme is a local charity helping the mobility impaired across Melbourn and Meldreth. The charity’s aim is to help people remain independent in their homes, via visiting mobile wardens who provide a range of services :-- making regular visits and phone calls to provide social contact and friendship- helping people to keep safe and healthy in their homes- carrying out errands such as shopping, collecting prescriptions and paying bills etc.Wardens assist clients to access other support they may need such as domestic help, home maintenance, meals, benefits etc. Show less