Clement R. Lepish

Experience

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  RITE AID

  Mar 2007 - Aug 2011

  Front End Sales Associate/Pharmacy Cashier

  Front End Sales Associate•Responsible for providing excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. •Completed customer transactions on the cash register.•Ensured the appearance of the store is pleasing to the customer. •Stocked store shelves and end-caps with merchandise when it is delivered to the store.•Assisted with the operation of the One-hour Photo department, if applicable.•Completed inventory counts and order merchandise based on the results.•Additional tasks as assigned.Pharmacy Cashier•Responsible for providing excellent customer service by assisting pharmacy customers with their shopping needs, answering customer inquiries, and resolving customer complaints. •Complete pharmacy customer transactions on the cash register.•Retrieve prescriptions from the will-call area for customers.•Assist customers in the over-the-counter medication area of the retail store.•Assist with prescription processing where applicable by law.•Additional tasks as assigned.Professional Reference:1. Angel Shock - Store Manager Show less

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  Louis L. Manderino Library

  Aug 2009 - May 2013

  Government Documents and Archives

  •Processed new materials including books, audiovisual materials, and computer software.•Sorted books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.•Located library materials for students, including books, periodicals, tape cassettes, Braille volumes, and pictures.•Instructed on how to use reference sources, card catalogs, and automated information systems.•Answered routine inquiries, and refer students in need of professional assistance to librarians.•Maintained records of items received, stored, issued, and returned, and file catalog cards according to system used.•Provided assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.•Classified and catalog items according to content and purpose.•Prepared, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.•Reviewed records, such as microfilm and issue cards, in order to identify titles of overdue materials and delinquent borrowers.•Repaired books, using mending tape, paste, and brushes.•Delivered and retrieve items to and from departments by hand or using push carts.•Assisted in the preparation of book displays.Professional References:1. Daniel Zyglowicz - Government Documents/Archives Manager2. Barbara Sabo - Library Manager Show less

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  Pittsburgh Indoor Sports Arena

  Dec 2011 - Sept 2014

  Marketing Intern & Shift Manager

  •Experienced the different strategies and main ideas of how a small business works •Engaged in promoting leagues and marketing of upcoming events •Took shifts on business days to help operate arena•Assisted in various duties as needed such as opening/closing arena•Prepared brochures and materials as instructed•Coordinated special sporting events to market arena•Interacted with clients and customers at the arena and provided customer service•Operated social media platforms to market the arena such as Facebook and Twitter•Learned all the basic fundamentals of how an indoor sports facility operates and performs•Worked front desk and demonstrated superior customer service•Maintained facility to keep business running efficiently•Networked with inspiring individuals that were part of the indoor sports facility industryProfessional Reference:1. Josh Finley - General Manager Show less

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  PennWest California

  Jul 2012 - May 2013

  •Provided excellent customer service as needed by telephone or in-person to students, faculty, staff, and visitors•Completed assignments given by supervisor to: -keep store properly merchandised -keep store, display cases and other areas clean and well stocked -price merchandise as directed •Performed all opening procedures if assigned to open store •Performed all closing procedures, if assigned to close store •Aided in the prompt return of textbooks and buyback of textbooks •Assisted with the inventory process by counting store and stock room merchandise•Helped keep the store stock room clean and organized•Worked with students to inform them of problems with textbooks or syllabi.•Assisted with the sizing and ordering of Graduation caps, gowns, and tasselsProfessional Reference:1. David Alberts - Store Manager Show less •Assisted in the implementation of fall orientation for new students.•Acted as a resource person to incoming students and their families by sharing knowledge of California University of Pennsylvania, its programs and services.•Worked with faculty, staff, student leaders and administrators to facilitate the success of all aspects of the Orientation program.•Helped students in their transition to California University of Pennsylvania by answering questions and initiating conversation and communication with both students and their families.•Facilitated workshops, team builders and meetings with new students.•Other duties as assigned Show less

  • Front End Sales Associate - Bookstore

    Aug 2012 - May 2013

  • New Student Orientation Leader

    Jul 2012 - Aug 2012
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  PLS Logistics Services

  Jan 2013 - Jan 2014

  Account Executive

  •Participated in 3 and 1/2 months of training, spent between classroom learning and direct mentorship with PLS Account Executives •In depth sales training to prepare myself to meet the needs and goals of a customer base •Direct support from Group Sales Managers in the sales cycle•Prospected potential customers•Established a book of business of clients through cold calling industry leads •Negotiated client and carrier freight rates •Worked with various Logistics databases and platforms•Integrated sales tactics using SalesForce•Took charge of client service issues through to the point of resolution •Liaison between shipper, consignee, and carrier •Maintained existing accounts while bringing in new business•Achieved customer loyalty and built strong, lasting relationships•Gained valuable sales and marketing experience by communicating with customersProfessional References:1. Jeff Beal - Holt and Bugbee Hardwoods2. Lorraine Moreno - Cada Stainless and Alloys Show less

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  UPMC Health Plan

  Sept 2014 - now

  •Manage a book of business of small market commercial groups.•Document daily activities and maintain comprehensive client information in Salesforce, IKA and EmployerPlace. •Oversee client renewal process and new group implementation. •Exhibit the ability to educate clients and producers in all aspects of UPMC Health Plan's products and services. •Meet departmental metrics as outlined by management. •Work to retain and increase revenue for assigned book of business while overseeing the Account Management process by providing continuous service for clients by addressing billing, claims, enrollment, regulatory and benefit issues timely and accurately by acting as a facilitator with other departments and escalating issues to management when appropriate. •Ensure highest level of customer satisfaction. •Ensure profitability and growth of clients by providing world class service. •Participate in the development of corporate and departmental policies and procedures by supporting the management team as needed through reporting, projects and internal committees. •Conduct enrollment meetings with clients and broker agents•Work collaboratively with all internal departments and take the lead as appropriate. Show less •Reviewed relevant sales documents and information for completeness; obtain additional information, as needed, have direct communication with consultants, brokers and prospects to assess viability of selling the case. •Served as primary intake for all Producer related inquiries, to include, but not limited to Commissions, Technical Support, Broker of Record (BOR) and Letter of Authorization (LOA) . •Represented Small Market Sales Executive throughout the sales process, which includes adequately summarizing and communicating information to Small Market Sales Executive and or prospects as needed. •Worked independently while supporting small market sales through the internal sales processes. •Was responsible for the transition of new business sold groups from Small Market Sales to the Account Management team. •Ensured data integrity in reporting systems and management tools. •Loaded quotes request information into eBenefits for distribution to internal and external partners. •Updated IKA with all pertinent prospect/client data, applicable notes, inquiries, etc. •Participated in projects as assigned by manager, including eBenefits process improvements and product launch teams. Standard Responsibilities •Performed in accordance with system-wide competencies/behaviors. •Performed other duties as assigned.Professional References:1. Kristan Neiport - Sales Support and Administration Director2. Matthew Swanson - Small Market Sales Executive Show less

  • Small Market Strategic Account Manager

    Oct 2022 - now

  • Senior Account Manager

    Aug 2022 - Oct 2022

  • Account Manager

    Nov 2016 - Aug 2022

  • Senior Sales Support Specialist

    Mar 2016 - Nov 2016

  • Sales Support Specialist

    Sept 2014 - Mar 2016