AMIT YAADAV

Experience

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  GMMCO Ltd

  Oct 2013 - Oct 2023

  Exuberated the Retention of the existing customers and prospective clients for further business expansion.Customer query management with all relevant detailsCustomer satisfaction & revenue generation through my expertise in service delivery, spare parts management, troubleshooting, & warranty policiesActed as Single Point of Contact (SPOC) to handle customer queries with confidence, problem–solving skills to provide effective resolutions.Successfully Updated the MIS Operations of the organization on a daily, weekly, monthly basisDevelop & maintain service management information system (MIS) to track and analyze service performanceProcessing warranty repair claims, coupon claims, miscellaneous claim through DMS (Dealer management system).Handling warranty audits for inspection and scraping of the fail parts.Warranty training to site engineers/technicians on the policy.Fail part management, sending the failed part to Daimler Truck Asia’s Chennai Plant for further testing and inspection.Knowledgeable in warranty management systems.Exuberating the Warranty Claims Approval/Rejection up to the limit of 20k.Ensured there was Continuous Process Improvement & resolved problems as per the standardized procedures & escalated policy for the customer support team.Responsible for being a Mentor, Guide, leading a team for better facilitation of operations.Aided in the Automobile Reconciliations with supply & maintenance management personnel in order to maintain efficient workflow and minimize equipment repair time.Coordinated with the Customers, Processed Audits & Report Management to the HO in the consummated timely manner.Performing deployment of Technical Assessment & Repair Documentation to enhance high-quality corrections for heavy vehicle issues and grievances. Show less Exuberating the Warranty Claims Approval/Rejection up to the limit of 20k & incubating auditing & scrapping of the Warranty & AMC of the failed parts of the vehicles.Ensuring to provide effective Customer Service & Engineering Support to the associated departments and stakeholders.Fostered Corporate Proposals with a dedicated team of associated professionals & management to the prospective clients & stakeholderEnsured there was Continuous Process Improvement & resolved problems as per the standardized procedures & escalated policy for the customer support team. Show less Performing deployment of Technical Assessment & Repair Documentation to enhance high-quality corrections for heavy vehicle issues and grievances.Implementing escalated Technical Incidents in compliance with the company's adhered rules and regulations.Assisting in correcting Faults & Rebuilding Systems & individual components to optimize heavy vehicle performance.Incorporating the Pre-delivery Inspection, Preventive Maintenance Planning as well as Vehicle Breakdown Monitoring (offroad).Accrued assistance in the Vehicle Spare Parts Planning, Replacement and Retrofitment campaigns.Actively monitoring Customer Support Operations & the relationships with various partners & vendors by fully understanding their contracts & SLA for the business support to enhance the business.Responsible for abetting the coordination with the client sites, HO & OEM as well as the Warranty Management (Claim Submission).Exuberating the Warranty Claims Approval/Rejection up to the limit of 20k & incubating auditing & scrapping of the Warranty & AMC of the failed parts of the vehicles.Ensuring to provide effective Customer Service & Engineering Support to the associated departments and stakeholders.Fostered Corporate Proposals with a dedicated team of associated professionals & management to the prospective clients & stakeholders.Responsible for corporate visits & executed B2B Corporate Acquisition & Customer Support with the prospective company.Curated Acquisition Documentation & was responsible for reviewing the Team Performance in consummation with the management.Exuberated the Retention of the existing customers and prospective clients for further business expansion.Exemplifying collab with Battery & Tyre companies in consummation with the Claim Process & Claim Support Documentation.Ensured there was Continuous Process Improvement & resolved problems as per the standardized procedures & escalated policy for the customer support team. Show less

  • Senior Engineer (Customer Support) - MT6

    Jul 2023 - Oct 2023

  • Engineer (Customer Support) - MT5 Grade

    Oct 2017 - Jun 2023

  • Engineer (Customer support) - MT4 Grade

    Nov 2014 - Sept 2017

  • Diploma Engineer Trainee (DET) with Mercedes-Benz Mining Truck

    Oct 2013 - Oct 2014
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  Innovative Infra & Mining Solutions (IIMS)

  Nov 2023 - now

  Senior Engineer (Customer Support) with Bharat Benz Off-Road Truck

  ● Acted as Single Point of Contact (SPOC) to handle customer queries with confidence, problem–solving skills to provide effective resolutions ● Customer satisfaction & revenue generation through my expertise in service delivery, spare parts management, troubleshooting, & warranty policies to achieve KPI● Analyses, organizes and monitors daily activities together with the Field Team● Identifies additional service opportunities with customer● Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs● Managed accounts receivable processes, ensuring timely collection of outstanding invoices● Ensured there was Continuous Process Improvement & resolved problems as per the SOP● Warranty data analysis & take up with technical support team for product improvement● Responsible for being a Mentor, Guide, leading a team for better facilitation of operations Show less