Nirban Talukdar

Experience

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  Ocwen Financial Corporation - US

  Sept 2010 - Apr 2012

  Third Party Assurant

  Third party associate for JP Morgan Chase Bank.Responsibilities include, profiling and updating insurance policies for homeowners and businesses in the North American market.Manage and processes insurance property claims including customer service inbound and outbound calls.Input of policy information into main network. Updating policy coverage information and electronic paying of homeowners, flood, wind, and fire insurance premiums.

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  Convergys

  Jul 2012 - Dec 2014

  Subject matter Expert

  Served as Subject Matter Expert (SME) on multiple subjects for 2+ yearsLead, manage, develop, coach, control and motivate, access performance of the sales executives to develop their skill and ensure that a high professional standard, monthly sales and KPI targets are achieved.Maintain professional and technical knowledge by attending workshops and leadership trainings.Support, coach, develop and supervise a team of 18 employees in an Operations environment.Track trending data for 18-20 direct reports while using various tools and demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques.Expertly trained sales associates on selling methods, company policies, customer service and complaint resolutions.Skillfully resolved issues with cellular/electronic devices for AT&T.Handled incoming calls from a national customer base.Provided detailed information on services and products to customers.Entered accurate and complete customer information into system.Researched and resolved service, product and billing issues.Produced weekly call reports for management.Achieved and exceeded key performance indicators in all areas.Effectively maximised sales by up selling products that were pertinent to the customer’s needs.Ensured that appropriate information was available of the product or service being endorsed. Show less

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  Aldius Consulting

  Jun 2015 - Apr 2018

  Manager - Business Development

  Responsible for communicating and selling the company’s value proposition to prospective accounts across all market research companies in North America. Handling the entire inside sales division of the India business.Responsible for the entire client acquisition process including client targeting, qualification, presentation and proposal.Seek, qualify and acquire new clients. Responsible for project communication and account management.New Business Development for market research accounts; Cold Calling, Qualification of leads, lead generation, follow up with current customers and prospects, setting meetings via web-ex, attending web-ex and conference calls with prospective customers.Appointment setting for with prospective clients. Assisting with customer service and answering email from prospective customers. Inbound and outbound sales calls. Maintaining weekly sales reports. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Completed 50 daily outbound calls, up to 8 hours per day.Created strategic and tactical plans for account penetration and opportunity development.Implemented solution and value-based sales methodologies in the execution of activity related to account plans.Promoting and selling services of the company through an enterprise selling methodology (selling to all levels within an organisation). Develops relationships solicits and closes new and existing accounts. Show less

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  InSnap Technologies Pvt Ltd

  Aug 2018 - now

  Spearheading business development efforts and fostering a high-performing team, thrived as a Business Development Manager at InSnap Technologies. By building a strong sales culture and driving strategic growth initiatives, achieved significant results in revenue generation and team development.Team Leadership and Development:- Built and led a high-performing Business Development team of 8 people, achieving and exceeding team revenue and other KPIs.- Established clear sales goals and performance metrics, motivating and coaching team members to exceed targets.- Provided ongoing training and development opportunities to enhance the team's skills and knowledge.- Fostered a collaborative and results-oriented team environment.- Conducted performance reviews and implemented strategies to address individual and team development needs.Strategic Business Development and Growth:- Developed and implemented a comprehensive business development strategy to achieve quarterly sales goals.- Identified new market opportunities and led the development of targeted sales plans.- Managed the sales pipeline and ensured effective lead conversion strategies.- Negotiated and closed high-value deals, exceeding revenue targets on a consistent basis.- Built strong relationships with key clients and partners to drive business growth. Show less Leveraging market research and strategic client acquisition, thrived as a Business Development Associate at InSnap Techologies. Built strong business relationships with clients and exceeded sales goals. Played a key role in expanding our client base and ensuring customer satisfaction.Market Research and Client Acquisition:- Conducted in-depth market research to identify new business opportunities and target markets.- Analyzed industry trends and competitor activity to develop strategic client acquisition plans.- Brought in high-value clients, generating notable revenue for the company.Assisted the Demand Generation Team through research and communication, ensuring a strong fit for our services.Client Relationship Management and Account Growth:- Built and nurtured relationships with prospective and existing clients through effective communication and value proposition.- Developed customized presentations and proposals tailored to specific client needs.- Negotiated and closed deals, exceeding sales quotas by significant margins.- Managed existing accounts, ensuring customer satisfaction and maximizing account growth through renewals and upsells. Show less

  • Associate Director

    Oct 2024 - now

  • Senior Manager Sales Business Development

    Apr 2022 - now

  • Business Development Manager

    Aug 2018 - Jun 2022

  • Business Development Associate

    Aug 2018 - Jun 2019
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  DataCaptive

  Oct 2024 - now

  Associate Director Business Development