Devin Rogers

Experience

• 

  Rogers Communications

  Sept 2004 - now

  - Support customer care and act as an internal consulting group to improve customer experience.- Work cross functionally with other parts of the organization to ensure success within the project- Support launch of new initiatives within the care organization- Support the care group from the back end - Coach and develop a team within customer care- Manage and develop individual representatives- Deliver on monthly/quarterly and yearly expectations within the organization- Microsoft Excel, Word, PowerPoint presentations- Creating and facilitating training material for new employees as well as existing

  • Senior Manager, initiatives and Planning

    Jan 2023 - now

  • Senior Manager, Credit Operations

    Mar 2020 - Jan 2023

  • Manager, Future State, Process Design

    Sept 2017 - Mar 2020

  • Manager, customer journey and design

    Nov 2016 - Sept 2017

  • Residential Program Readiness Leader

    Aug 2015 - Nov 2016

  • Team Manager

    Sept 2004 - Aug 2015