Inga Aukselyte

Experience

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  JSC Lithuanian Film Studio

  Aug 2005 - Oct 2005

  Coordinator’s Assistant

  - accommodation coordination of the film crew - coordination of the crew flights - organisation of the office supplies- documentation- management of the revised scenario

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  FH OÖ Studienbetriebs GmbH (Faculty of Management)

  May 2009 - Jul 2009

  Research Assistant

  - searching for information- structuring and delivering information to the relevant researchers - assurance of timely delivery of needed information

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  FH OÖ Studienbetriebs GmbH (Faculty of Management)

  Feb 2010 - Aug 2010

  Research Assistant

  The main responsibility was to conduct an Entrepreneurship study across Austria. This involved activities such as:- looking for partner universities across Austria and abroad- making contacts with representatives in the universities- explaining procedures of study- assuring the study was going well and in the same direction in all partner universities- entering study data into the database- reporting to the director of the study

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  Transcom World Wide Vilnius

  Oct 2010 - Feb 2016

  - supervising 4 Team Leaders through: monitoring their performance, sharing experience while working with underperforming employees, analysing performance data and assuring results- working in collaboration with Business Manager in order to improve operations in the unit - Team quality assurance- new teams training and people onboarding- people development and motivation - assurance of the results- improving ways of working - handling complaints and escalations(both from the team and the customers) - working closely with top management in order to launch a Call Center account and to deliver highest results- training and onboarding - train the trainer programs- motivation and feedback - assuring results of the new project- assuring staffing- assuring quality - hiring Team Leaders - Supporting clients mainly from Ireland, UK, Belgium and Netherlands- assuring highest customer satisfaction - assuring efficiency of calls

  • Senior Team Leader

    Apr 2015 - Feb 2016

  • Team Leader

    Sept 2011 - Apr 2015

  • Project launch for Call Center account in Philippines (while keeping Team Lead position)

    Aug 2013 - Feb 2014

  • Customer Service Representative

    Oct 2010 - Sept 2011
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  Citadele bankas Lietuvoje

  Feb 2016 - Jun 2017

  Head of the Call Center

  - assure Contact Center's process improvements- assure Contact Center's results delivery- assure quality of Customer Service - assure team motivation and people development - one of the tasks was to set up and launch a new sales branch for Contact Center - was fully delivered

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  TransferGo

  Sept 2017 - Oct 2023

  - Provide tools to Team Leaders and their teams to empower them to deliver greatest results- React to changes in customers requests, adapt ways of working, collaborate in cross-functional teams in order to address and improve customers' pain points- Track company's priorities, oversee the impact of product changes and business plans towards Customer Care, plan and take mitigating actions- Identify department's performance gaps and secure corrective actions take place in order to address them Show less

  • Head of Customer Care

    Feb 2021 - Oct 2023

  • Team Leader Customer Care

    Sept 2017 - Feb 2021
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  Dexcom

  Oct 2023 - Dec 2024

  Technical Support Manager

  - Contribute to technical support strategy alignment to company goals- Oversee daily operations - Lead, mentor and help my team of supervisors and their team members to show off their best potential- Ensure high customer satisfaction and other performance measurements- Ensure efficient issue resolution- Implement and refine processes, tools, and metrics to enhance technical support efficiency, scalability and quality - Cross functional collaboration - Data driven approach for improvements- Recruitment - Budget and staffing Show less

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  Omnisend

  Jan 2025 - now

  Customer Support Team Manager

  Exploring right now as only few weeks passed in a new job! Something excited ahead for sure!