Andrew Denman

Experience

• 

  Oldroyd Books

  Jul 2012 - Aug 2012

  Website Content Administrator

  I was tasked with updating the content on the website with books as they came in based on purchase orders.

• 

  IBM

  Sept 2012 - Feb 2014

  - Creating and testing database scripts- Updating database data- Updating physical data models

  • DB2 Developer

    May 2013 - Feb 2014

  • Java Developer

    Sept 2012 - Apr 2013
• 

  IBM UK

  Jan 2014 - Jan 2014

  Technical Bid Support
• 

  IBM

  Apr 2014 - now

  I am ITIL-certified, having completed ITIL Foundation.Currently, my role focuses on:- Incident dashboard monitoring- Coordination of on-boarding and off-boarding staff- Change process management- Release timing planning- Chairing meetings (daily and weekly service reviews, problem reviews, Release Management Groups, Change Advisory Boards, RAID reviews)- Taking meeting minutes- Report creation (monthly service reviews, quarterly service review etc.)- Communications and notifications distribution.- Vacation planner maintenance- Communication and consultation with an on-shore and off-shore team- Communicating and working in a client environment Show less

  • IBM/bp - Signings & Contracting Lead at IBM

    Apr 2017 - now

  • IBM BP - Atlas/SalesConnect Signings & Contracting Analyst

    Apr 2018 - now

  • IT Technical Specialist in AMS

    Sept 2012 - now

  • AMS Foundation - Service Manager

    Apr 2014 - Apr 2018