Frances Nwadigo

Experience

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  Diamond Bank Plc

  Oct 2008 - Aug 2009

  Customer Success and Personal Banking Intern

  Managed customer account set up and data maintenance, understanding customer pain points with the banking process and collaborating with cross functional teams to solve customer problems. Presenting and upselling alternative banking solutions to existing and third-party customers to offer additional to customers and drive portfolio growth. Facilitated and maintained open communication with customers through regular feedback via phone-calls, mails etc.Key Achievements• Increased branch customer satisfaction rating by 82% by prioritizing customer pain points and reducing ticket closure turn around time. • Increased revenue by 18% by mobilizing new deposits and managing extension of fixed deposit accounts. Show less

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  Diageo

  Jan 2010 - Jan 2019

  Managed creation of category vision and growth strategy for global leading beverage alcohol company with $19B+ in revenue. Directed cross-functional team towards clear product vision and roadmap. Identified industry trends through market research and applied optimization strategies to drive growth. Developed dashboards to track project performance. Led strategy planning meetings across engineering, marketing, and design to pitch recommendations up to C-level.• Grew revenue by $2.4M by identifying strategic opportunities • Saved $536K by analyzing feedback from internal stakeholders and external partners to shape requirements Show less Multifaceted leadership responsibility managing three core scope areas;1. Product & Project Management for Innovation pipeline, New to market and Brand change products.2. Supply chain planning and execution including Supply Forecasting, Inventory Management & 3PL Freight forwarding and clearing.3. Regulatory liaison and facilitator for local Food and Drugs Commission (NAFDAC)Oversaw new product launch projects for spirits business, while managing cross functional global stakeholder teams and in market regulatory partners. Redesigned processes to eliminate errors and improve customer experience, while collaborating and communicating priorities across all levels of organization.• Reduced time to market for new product launches by 67% by building relationships with internal and external stakeholders • Reduced supply chain order lead time by 38% within 2 years by refining workflow to maximize efficiency Show less Scope area covered end to end sales delivery including Key Distributor Management, Key Account management, Wholesale & Retail Development.Pioneered retail setup and customer account acquisition initiatives for new spirits business from $0 to $52M. Built solid working relationships with trade partners and applied customer first approach to building experiences that create customer stickiness. Delivered creative recommendations and drove growth through execution.• Exceeded area sales targets by 40% and won a MAD (Making a Difference) award by driving sales conversion.• Increased brand availability at retail by 80% by coaching teams to delight customers Show less

  • Category Manager, Marketing

    May 2016 - Jan 2019

  • Product Manager, Innovation Brands & Inbound Logistics

    Feb 2012 - Apr 2016

  • Retail Development Manager

    Jan 2010 - Feb 2012
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  FRANCES NWADIGO

  Jun 2019 - Dec 2021

  Managed product and innovation strategy to launch an on-demand delivery app for start-up with B2B2C business model focusing on serving second-hand marketplace users. Collaborate with design, development, and agile team to identify MVP, while collecting and analyzing user pain points. Create product vision and roadmap to align teams and drive innovation.Top Achievements• Achieved 100% customer satisfaction by identifying user pain points through market research• Accelerated user journey by 25% by applying customer-centric and data-driven approachKey Products• Launched www.ziplivery.com to help users access convenient delivery options via peer-to-peer marketplace. Show less

  • Product Manager | Co-founder @ Ziplivery

    Sept 2019 - Dec 2021

  • Product Manager @ TechData

    Jun 2019 - Aug 2019
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  Apotex Inc.

  Aug 2019 - Oct 2023

  Drive product roadmaps for global pharmaceutical company with $3B in revenue and 45 markets globally. Prioritize product roadmap while collaborating with cross-functional team members of 47 stakeholders across Canada and US. Deliver presentations for C-level executives to communicate industry trends, product strategy, and propose product execution plans. Top Achievements• Saved $5.4M in cash savings rebates by prioritizing product roadmap in alignment with business objectives and OKRs• Adhered to 92% safety stock target by collaborating with cross-functional teams and iterating on product features• Achieved 100% buy-in from C-level product leadership and met regulatory requirements to launch product to market Key Products• Managed inventory tracking and reporting web product with automated analytics to reduce ambiguity and increase safety stock accuracy by 80%. Show less

  • Category Manager, Marketing| R&D| CapEx

    Jan 2023 - Oct 2023

  • Product Manager | Supplier Relationship Management

    Aug 2019 - Apr 2023
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  Roche

  Nov 2023 - now

  Procurement Delivery Manager

  Lead Procurement strategy and execution for Marketing & Sales.

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  Association for Supply Chain Management (ASCM)

  Jan 2024 - Jul 2024

  Co-Author & Contributor

  Co-author and contributor for the ASCM Supplier Relationship Management Certificate.Modules created:Introduction to Supplier Relationship ManagementSupplier Relationship Management Best Practices