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Grace D

Grace D

Customer Service Representative

Followers of Grace D465 followers
location of Grace DAustralia

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  • Timeline

  • About me

    Law (Honours) / Criminology Student at Monash University | Grant Services Officer at Victoria Legal Aid

  • Education

    • Caroline Chisholm Catholic College

      2018 - 2023
      High School Diploma

      Psychology, Legal Studies, Sociology, English, Religion & Society

    • Monash University

      2024 - 2029
      Bachelors Double Degree of Law (Honours) / Criminology Law & Criminology

  • Experience

    • McDonald's

      Oct 2020 - Sept 2021
      Customer Service Representative

    • Coles Group

      Sept 2021 - Mar 2024
      Customer Service Representative

    • Debaters Association of Victoria

      Jan 2024 - now
      Debating Adjudicator

    • Victoria Legal Aid

      Mar 2024 - now
      Grant Services Officer

      - Triage and respond to a high volume of enquiries in relation to grants of legal assistance, VLA guidelines, fees and policies, training and education, and other matters.- Provide high quality customer service to VLAs practice partners, members of the community and legally aided clients.- Process tasks/admin responsibilities that relate to applications for grants of legal assistance for criminal, family and civil law matters.- Process and manage orders received from the courts which require VLA to provide legal assistance in certain matters such as family violence matters.- Contribute to/support the broader work of the Legal Practice Directorate. Show less

  • Licenses & Certifications

    • LEAP Legal Software - LEAP Academy Short Course

      LEAP Legal Software
      Jan 2024
      View certificate certificate

    • Working With Children’s Check

      Victorian Government
      Dec 2023

    • PESA Participant

      Victorian Curriculum and Assessment Authority
      May 2022

    • PESA Participant

      Victorian Curriculum and Assessment Authority
      May 2023

  • Honors & Awards

    • Awarded to Grace D
      Top Twenty Result Trophy Caroline Chisholm Catholic College Dec 2023 Finished VCE with a result in the top twenty of the cohort.
    • Awarded to Grace D
      Principals Service Award Caroline Chisholm Catholic College Nov 2023 Excellence in & Commitment to serving the college community, wider community and academic achievement.
    • Awarded to Grace D
      Coles Customer Service Recognition Coles Braybrook Ballarat Rd Mar 2023
    • Awarded to Grace D
      College Vice-Captain (Faith & Mission) Caroline Chisholm Catholic College Jan 2023
    • Awarded to Grace D
      Caroline Chisholm Catholic College Leadership Award Caroline Chisholm Catholic College Nov 2022
    • Awarded to Grace D
      Caroline Chisholm Medal Caroline Chisholm Catholic College Nov 2022 Representing and Demonstrating the core values of the College Patron Saint Caroline Chisholm.
    • Awarded to Grace D
      Ambrose House Captain Caroline Chisholm Catholic College Jan 2022 Captain of Ambrose (Blue) house in 2022, winners of Athletics Day Cup, all four house shields and House Cup.
    • Awarded to Grace D
      Ministry Captain Caroline Chisholm Catholic College Jan 2022
    • Awarded to Grace D
      Sadler Star Award Mcdonald’s May 2021
    • Awarded to Grace D
      Sadler Star Award Mcdonald’s Apr 2021

  • Volunteer Experience

    • Street Law Facilitator

      Issued by Monash Street Law on Mar 2025
      Monash Street LawAssociated with Grace D

    • College Chapter Co-President & Member

      Issued by St Vincent de Paul Society Australia on Feb 2018
      St Vincent de Paul Society AustraliaAssociated with Grace D

    • Customer Service Representative

      Issued by SecondBite on Jan 2022
      SecondBiteAssociated with Grace D

    • Customer Service Representative

      Issued by Ronald McDonald House Charities on Sept 2020
      Ronald McDonald House CharitiesAssociated with Grace D